Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ATIBA WILMOT

Croydon,London

Summary

Experienced IT professional with extensive expertise in advanced troubleshooting, hardware repair, and upgrades. Proficient in desktop support, network troubleshooting, and cybersecurity measures. Demonstrates resilience under stress and efficient time management while providing exceptional IT help desk services. Adept at working with firewalls, VPNs, and the Microsoft Office suite. Committed to enhancing technological solutions within educational environments and ensuring optimal performance of Mac and Windows systems.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

IT Technician

AMSYS
Croydon, London
01.2022 - 01.2023
  • Company Overview: Apple Certified Repairs
  • Testing and repairing iPhones, Tablets and MACs (Opening them up and replacing screens, Batteries and other components)
  • Trained and well experienced in confidently talking to customers and dealing with their problems and enquiries
  • Extensive training in customer support skills; supporting users and resolving technical issues on site, by phone and remotely over a network
  • Experienced in handling support calls logged via tickets
  • Shadowed our second line team where we escalated issues to gather further technical knowledge with regards to desktop support
  • Troubleshooting devices and identifying any problems
  • Experienced in programs such as FileMaker and GSX
  • Logging in new and old devices that was either coming in to be checked or being sent out as repaired or replacements (Data entry and updating work numbers)
  • We as a team would have set number goals to what to achieve by the end of the week/month that we would always complete
  • Apple Certified Repairs

First Line Support

Adept Education
Orpington, Bromley
01.2020 - 01.2021
  • Company Overview: Atom wide
  • Assisting schools and business all over London that may have been experiencing any difficulties such as loss of internet connection, struggle accessing and managing their accounts
  • Answering the phone and replying to the emails of parents that was having issues with school admissions and making sure students accounts were ready for the new year
  • Using our systems to monitor new cases and replying to any queries involving lost files and contacts
  • Answering the phone and updating the case log with new cases when people needed assistance or wanted an update on a pending case
  • We had set goals and targets for the number of cases we would hit by the end of a working day
  • We operated as a team when tackling difficult tasks and made sure they were seen by the right department
  • Experience using office 365 and Sophos
  • Atom wide

IT Technician

AMSYS
Croydon, London
01.2019 - 01.2020
  • Company Overview: Apple Certified Repairs
  • Testing and repairing iPhones, Tablets and MACs (Opening them up and replacing screens, Batteries and other components)
  • Trained and well experienced in confidently talking to customers and dealing with their problems and enquiries
  • Extensive training in customer support skills; supporting users and resolving technical issues on site, by phone and remotely over a network
  • Experienced in handling support calls logged via tickets
  • Shadowed our second line team where we escalated issues to gather further technical knowledge with regards to desktop support
  • Troubleshooting devices and identifying any problems
  • Experienced in programs such as FileMaker and GSX
  • Logging in new and old devices that was either coming in to be checked or being sent out as repaired or replacements (Data entry and updating work numbers)
  • We as a team would have set number goals to what to achieve by the end of the week/month that we would always complete
  • Apple Certified Repairs

Education

IT Level 2 Diploma - IT

South Thames College
United Kingdom
09.2015 - 07.2017

High School - English Language, English Literature, Maths, Science, Additional Science, IT, IT application skills, Business Studies, Media Studies, History

Harris Academy Purley
United Kingdom
09.2010 - 07.2015

Skills

  • Advanced IT troubleshooting and troubleshooting expertise
  • Hardware upgrades and fault repairs
  • Desktop/Help desk support experience
  • Cybersecurity measures implementation
  • Patience with end users
  • Excellent time management
  • Knowledge of firewall administration
  • Experience working with VPNs
  • Microsoft Office 365 proficient
  • Resilience under pressure
  • Deadline orientated
  • PC and laptop building experience
  • Mac OS proficient
  • Windows OS proficient

Certification

CompTIA+

CompTIA Network+

CompTIA Security+

Microsoft Azure Administrator

CompTIA A*



Timeline

IT Technician

AMSYS
01.2022 - 01.2023

First Line Support

Adept Education
01.2020 - 01.2021

IT Technician

AMSYS
01.2019 - 01.2020

IT Level 2 Diploma - IT

South Thames College
09.2015 - 07.2017

High School - English Language, English Literature, Maths, Science, Additional Science, IT, IT application skills, Business Studies, Media Studies, History

Harris Academy Purley
09.2010 - 07.2015

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