Paul McLaughlin
East Kilbride,South Lanarkshire
Summary
Accomplished Sales Executive with extensive experience in sales and aftersales management, consistently surpassing targets and driving revenue growth. Proven track record in lead generation, sales pipeline management, and CRM utilisation to enhance client engagement and customer relations. Demonstrated expertise in market trend monitoring and product presentation, contributing to strategic planning and competitive positioning. Strong background in team collaboration and communication, fostering long-term business development and customer loyalty. Career goal: to leverage skills in a senior sales leadership role to further drive organisational success.
Overview
35
35
years of professional experience
Work History
Sales Executive
Motus Commercials
Glasgow, Glasgow
11.2022 - Current
- Consistently achieved or surpassed sales targets.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
- Closed large sales to exceed quota and align with company targets.
- Increased profits by negotiating favourable terms and pricing.
- Engaged potential customers to introduce products and services, expanding lead database for future sales opportunities.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Established and nurtured long-term relationships with key clients to secure repeat business and referrals.
- Collaborated with marketing teams to align sales initiatives and drive revenue growth.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
- Resolved customer complaints to retain clients and secure referrals, enhancing overall service quality.
- Coordinated with internal teams, including product development and customer service, to meet client needs effectively.
- Showcased product features and benefits to drive sales.
- Participated in continuous product development training to maximize sales potential.
- Achieved company targets by implementing successful sales strategies.
- Built exceptional customer satisfaction by delivering friendly service.
- Provided accurate quotes and price information to inform customer decision-making.
- Monitored competitor activity and market trends to inform strategic planning and maintain competitive edge.
- Researched competitor strategies and market positioning to inform sales approaches and develop innovative selling strategies.
- Exhibited first-class customer follow-up support for enhanced service.
- Reached out to customers to schedule appointments and gather feedback to set up appointments, monitor satisfaction levels and upsell additional offerings.
- Verified and reviewed completed contracts to maximize customer satisfaction.
- Managed a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
Aftersales Manager
Imperial Commercials
Glasgow, Glasgow
07.2012 - 10.2022
- Developed and implemented aftersales strategies to enhance customer satisfaction and loyalty.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analysed customer feedback, identifying areas for improvement in service delivery.
- Maintained detailed records of aftersales activities, including customer interactions and transactions.
- Liaised with potential customers to determine needs and provide recommendations.
- Secured long-term accounts and provided recommendations to promote brand effectiveness and product benefits.
- Developed creative sales and marketing strategies to assist sales team with reaching targets.
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Tracked industry and seasonal trends to update sales strategy.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
Manager
Premier Auto Electrics
Glasgow, Glasgow
09.2001 - 05.2012
- Directed daily operation of [Type] business and flexed with changing demands to consistently meet objectives.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Negotiated contracts with suppliers, securing favourable terms that decreased costs by 10% annually.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
- Set up business contracts, obtained signatures and processed paperwork.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Directed daily operation of [Type] business and flexed with changing demands to consistently meet objectives.
Auto Electrician
Premier Auto Electrics
Glasgow, Glasgow
06.1995 - 09.2001
- Replaced malfunctioning or defective components and wiring to restore full function.
- Diagnosed and repaired electrical faults in a variety of automotive systems, enhancing vehicle performance.
- Used diagnostic tools to locate faulty components.
- Completed quality electrical work by set deadlines.
- Trained junior auto electricians in diagnostic procedures and repair techniques, contributing to skill development within the team.
- Installed, replaced and maintained vehicle wiring systems.
- Managed installation and maintenance of electrical systems within automotive vehicles, such as cars and vans.
- Tested electrical components after maintenance or repair to assess quality of work and fitness for use.
- Repaired electrical machinery with First Time Right (FTR) approach.
- Repaired and installed faulty wiring on electrical systems within automotive machines.
- Installed and adjusted electrical equipment, apparatus and machinery for optimal functionality.
- Troubleshot air conditioning electrical systems, restoring comfort and functionality to vehicle interiors.
- Diagnosed faults on safety-critical electric products using in-depth inspections and tests.
- Performed battery tests and replacements, ensuring vehicles met starting and charging system requirements.
- Independently removed, fitted and upgraded vehicle interior and exterior parts.
- Conducted cost calculations of automotive repairs based on inspections and work identified.
- Followed manual handling practices to minimise risk of injury.
- Installed complex wiring harnesses and electronic components in new vehicles, following precise manufacturer specifications.
- Worked well under pressure to complete time-sensitive repair work and restore key equipment to operational status.
- Provided emergency roadside assistance for electrical failures, delivering prompt and reliable service in stressful situations.
- Applied safety management practices and used PPE appropriately.
- Ensured all relevant legislation and Health and Safety procedures were adhered to when conducting vehicle installation and repair tasks.
- Resolved equipment malfunctions within target timescales.
- Conducted in-depth inspections of vehicles to determine root causes of faults, making repair plans based on findings.
- Collaborated with mechanics to resolve intricate auto-electrical problems, fostering a team-oriented approach to vehicle repair.
- Kept work environments safe and hazard-free by clearing and organising areas regularly.
- Adhered to health and safety regulations in all electrical repair activities, maintaining a safe working environment.
- Assisted with designing and developing harness layouts and vehicle schematics.
- Fabricated components for installation, maintenance and repair work.
- Utilised diagnostic equipment to accurately identify issues, reducing diagnostic time and increasing repair efficiency.
Auto Electrician
GAP Group
Glasgow, Glasgow
08.1991 - 05.1995
- Diagnosed and repaired electrical faults in a variety of automotive systems, enhancing vehicle performance.
- Managed installation and maintenance of electrical systems within automotive vehicles, such as cars and vans.
- Repaired and installed faulty wiring on electrical systems within automotive machines.
- Replaced malfunctioning or defective components and wiring to restore full function.
- Used diagnostic tools to locate faulty components.
- Troubleshot air conditioning electrical systems, restoring comfort and functionality to vehicle interiors.
- Conducted battery tests to assess performance and reliability. and replacements, ensuring vehicles met starting and charging system requirements.
- Trained junior auto electricians in diagnostic procedures and repair techniques, contributing to skill development within the team.
- Installed, replaced and maintained vehicle wiring systems.
- Performed battery tests and replacements, ensuring vehicles met starting and charging system requirements.
- Independently removed, fitted and upgraded vehicle interior and exterior parts.
- Kept work environments safe and hazard-free by clearing and organising areas regularly.
Education
Business Management
University of Warwick
Coventry01-2018
Skills
- Lead generation
- Sales pipeline management
- CRM utilisation
- Sales predictions
- Market trend monitoring
- Product presentation
- Client engagement
- Follow-up support
- Customer Service
- Customer relations
- Team collaboration
- Communication
Timeline
Sales Executive
Motus Commercials
11.2022 - Current
Aftersales Manager
Imperial Commercials
07.2012 - 10.2022
Manager
Premier Auto Electrics
09.2001 - 05.2012
Auto Electrician
Premier Auto Electrics
06.1995 - 09.2001
Auto Electrician
GAP Group
08.1991 - 05.1995
Business Management
University of Warwick