Paul Hughes

• Established business responsible for servicing rental properties, including advertising, booking and customer interface.
• Interface with booking platforms and logistical organisation.
• Organising, servicing and maintenance of rental properties, ensuring the highest standards of client experience.
• Face-to-face communication with customers, guaranteeing personal and positive check-in procedures.
• Availability to respond to customer needs requiring immediate problem-solving and adapting to unexpected challenges.
• Conducted market research to establish competitive rental prices whilst ensuring maximum profitability.
• Conducted risk assessments, ensuring compliance with health and safety regulations.
• Developed strategies to retain tenants, fostering long-term residency and stable rental income.
• Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
• Coordinated repair work, minimising disruption to tenants.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
• Increased tenant satisfaction by addressing and resolving complaints promptly.
• Managed customer relationships to achieve high satisfaction rate.
• Oversaw property maintenance, working with various tradesmen to complete repairs.

• Started this business, creating a marketable brand, to become a successful and viable company.
• Achieved very low attrition rates due to superior time management, excellent and flexible customer relations, and implementation of the latest technology.
• Maintained a blemish free service record as regards the enforcement sector of the trade. Complied with all laws and regulations and fulfilled continuing education requirements.

Responsibilty for maintaining negotiations between buyers and sellers.

Ran a physical branch office and dealt with employees and potential clients.

Showed clients properties.

Had to create the listings, examine market prices.

Smart appearance and professional attitude was key to dealing with the local toffs.