Hi, I’m
SAMANTHA MUMFORD
Book-Keeper
Burton-on-Trent,STS
Summary
I am a detail-oriented and highly motivated individual with a strong foundation in financial management,
customer service, and administrative tasks. Proven experience in property management, bookkeeping,
and auditing, with a focus on improving efficiency, optimising processes, and maintaining accuracy.
Currently pursuing industry-relevant courses, including bookkeeping and financial management, to
enhance my qualifications and prepare for an AAT qualification.
Overview
7
years of professional experience
Work History
Booking.com
Property Manager
Job overview
- Managed listings across platforms such as Airbnb, , and VRBO, analyzing viewership trends to optimize property performance
- Enhanced underperforming properties by updating photos, descriptions, and pricing strategies to increase bookings and revenue
- Created professional invoices for clients and self-generated payments, ensuring financial accuracy.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Self Employed ServicesSwadlincote
Bookkeeper & Finance Planner
03.2023 - Current
Job overview
- Managed bookkeeping tasks, including financial recording and categorization of transactions for small businesses
- Created and processed invoices, ensuring accuracy and timely payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Reconciled and corrected issues with financial records.
Ibis HotelDerby
Hotel Receptionist
03.2023 - 04.2023
Job overview
- Performed nightly financial audits, reconciling transactions, and generating accurate end-of-day reports
- Managed front desk operations during night and day shifts, addressing customer queries and reservations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Webhelp
Customer Service Representative
11.2020 - 07.2021
Job overview
- Resolved customer issues and inquiries using online systems to ensure a seamless experience
- Coordinated with other departments to address logistical challenges and complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
One Stop Shop
Sales Assistant
01.2018 - 08.2018
Job overview
- Delivered excellent customer service and managed daily operations, including cash handling and sales support
- Conducted end-of-day financial audits to ensure compliance and accuracy of records.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Education
Light Hall School
GCSES from English
June 2016
Skills
- Financial administration: Invoicing, auditing, budget optimization
- Customer service and communication
- Proficient in using online systems for bookings, data management, and reporting
- Analytical thinking: Reviewing data trends and adjusting strategies for improvement
- Time management and adaptability
- Skills
- Budgeting
- Problem-Solving
- Customer Response
- Critical Thinking
- Finance
- Data Entry
- MS Office expert
- Attention to Detail
- Financial Management
- Flexible and Adaptable
- Stock management
- File management
- Key holder experience
- Problem-solving skills
- Money handling abilities
- Store opening and closing
- Time management
- Till counting
- Deadlime Fulfillment
- Cash register operation
- Order fulfillment
- Active Listening
- Stocking and replenishing
- Retail store support
- Administrative support
- Teambuilding
- Welcoming guests
- Teamwork and Collaboration
- Planning and Coordination
- Decision-Making
- Microsoft Excel
- Property Management
- Communication Skills
- Front Desk
- Marketing
- Organizational Skills
- Schedule Management
- QuickBooks
- Microsoft Outlook
- Microsoft Office
- Project Scheduling
- Microsoft Powerpoint
- Links
- Http://wwwlinkedincom/in/samantha-mumford-584779222
- Certifications and Licenses
- Safeguarding children level 3
- Introduction to book keeping and accounting
- Legal secretary diploma
- Book keeping essentials
- Present
- Introduction to payroll management
- Managing money and financial planning
- Fundamentals of finance accounting
- Additional Information
- Achievements
- Boosted property performance for underperforming listings as a property manager, achieving
- Increased bookings through data analysis and strategic optimization
- Successfully managed financial reports and audits in roles requiring high accuracy and attention to
- Detail
Bookkeeping
Accounts receivable
Accounting and bookkeeping
Quickbooks
Invoice processing
Bank statement reconciliation
Accounts payable
Payroll processing
Account reconciliation
Bookkeeping software
Bank reconciliation
Financial reporting
Advanced computer skills
Data inputting
Spreadsheet tracking
Expense tracking
Payroll administration
MS office expert
Customer relations
Audit preparation
Record preparation
Cash flow management
Time tracking
Budget support
Financial management
Auditing
Cost accounting
Risk management
Project management
Credit control
Accounting operations management
Attention to detail
Microsoft office
Data entry
Payroll preparation and processing
Bill payment and recordkeeping
Financial software
Critical thinking
Data analysis
Personal bookkeeping
Audit reporting
Interests
Derby - Birmingham - Burton-On-Trent
Additional Information
- Willing to relocate to:
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork from home optionTimeline
Bookkeeper & Finance Planner
Self Employed Services
03.2023 - Current
Hotel Receptionist
Ibis Hotel
03.2023 - 04.2023
Customer Service Representative
Webhelp
11.2020 - 07.2021
Sales Assistant
One Stop Shop
01.2018 - 08.2018
Light Hall School
GCSES from English
Property Manager
Booking.com
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