Paul Houldsworth

• Managing and developing varied customer base across joinery, shopfitting, interiors, and industrial sectors
• Conducting regular customer visits, building relationships with decision-makers
• Identifying and progressing opportunities through project discussions and on-site engagement
• Delivering product presentations and supporting solutions tailored to customer requirements
• Supporting customers through enquiry, pricing, follow-up, and ongoing support
• Developing new business while maintaining existing accounts

• Engaged potential clients in discussions through face to face appointments to achieve sales.
• Skilfully managed customer expectations throughout sales process.
• Cultivated positive new relationships with prospective customers across various communication channels.
• Converted leads into sales.
• Effectively identified new sales opportunities, leading to sales contract.
• Confidently approached potential new customers and maintaining existing customer relation.
• Exhibited first class customer service in all client facing interactions.
• Developed various expertise to confidently washroom products within the industry.
• Reported new business developments to Area Manager
• Broadened customer bases to meet demanding sales territory targets.
• Facilitated smooth deliveries in line with customer requests.
• Built rapport with new and existing customers, boosting client retention rates.
• Maintained expert product knowledge for persuasive, reliable customer guidance.

Sales Estimator responsible for interpreting sales, specifications, investigating materials, suppliers and costs in order to put together a detailed quotation for the end client.
Maintaining deadlines and work on multiple projects at the same time.
Interpreting measurements from scale drawings.
Maintaining mathematical accuracy as high price quotations for Customer.

Determined project schedules and maintained timeline efficiency.
Delivered projects on time and under budget. Conducted meetings, increasing communication and strengthening supplier relationships.
Achieved high client satisfaction through consistent delivery and communication.
Collaborated to draft strategic, realistic project schedules and plans.
Built positive, productive relationships through excellent client management and effective communication.

Carpet Manufacturing.
Managing the marketing and merchandising function as part of a wider sales & marketing team.
Responsible for all product launches, the production and presentation of all in-store display materials.
Unitary distribution and design.
Ensure pre-authorized budgets from finance and sales.
Daily work included;
Target-driven tasks.
Visiting customer locations.

Problem solving.
Client service.
Promoting products with extensive knowledge of them.
Chose and outsourced outside design agencies on offline and online marketing and media.
Assisting in strategy and planning to help achieve company goals.
Analysed customer data and campaign performance to drive improvements.
Liaised with sales, technical, and customer service teams to drive on-time, under-budget project completion.
Led client and/or supplier meetings to scope project goals, reporting, and deliveries.
Managed £2.4 million of marketing budgets.
Launched new products with excellent project planning.

Assist the marketing manager with general tasks, sampling orders, graphic and label proofing.
Responding to general enquires and producing marking documents.
Liaising with suppliers and customers to ensure projects run in a timely manner.

Taking customer orders, provide stock information and availability
Provide accurate delivery dates
Address, resolve customer queries and complaints on products ordered or delivery issues.

Provided customers with knowledgeable and timely responses to questions and concerns.

Handled inbound telephone calls from interested customers.

Responded to questions with knowledgeable responses.