Paul Hope
South Shields,South Tyneside
Summary
Experienced Cleaning and Facilities Manager with multi-site operational oversight across the public sector contracts in the Northeast of England. IOSH qualified with a strong background in leading front-line teams, delivering SLA and KPI performance, and maintaining high standards of health, safety and service delivery.
Recognised for building strong working relationships with clients and internal stakeholders, improving operational efficiency, and fostering a customer-focused culture across cleaning teams.
Overview
26
26
years of professional experience
Work history
Facilities manager
ISS Mediclean
North East England
2025.10 - Current
- Provide operational leadership to front-line Placemakers across allocated sites, ensuring all self-delivered cleaning services meet contractual standards and performance expectations.
- Lead day-to-day supervision of cleaning teams, maintaining service levels in line with SLAs and KPIs.
- Manage recruitment, onboarding, BPSS/DBS and RTW compliance to ensure workforce readiness.
- Oversee absence management, T&A processes and completion of mandatory training modules.
- Conduct regular site inspections and risk assessments, ensuring compliance with H&S policies and COSHH requirements.
- Manage incident and accident reporting processes, implementing corrective actions where required.
- Deliver toolbox talks and promote a proactive safety culture, including Near Hit reporting.
- Coordinate cleaning work orders, ensuring timely completion and effective communication with stakeholders.
- Undertake regular checks of equipment to ensure the asset register is maintained including with the relevant detail including PAT.
- Support continuous service improvement through operational reviews and efficiency initiatives.
Facilities manager
Mitie FM Ltd
North East England
2019.02 - 2025.10
- Management of 9 sites with 14 cleaning operatives and 1 MSO in the Northeast of England on the DWP TFM contract delivering all aspects of Facilities Management.
- Liaison with DWP SRO's and DWP Estates Teams to ensure smooth running and cleanliness of buildings.
- WO management and liaison with Helpdesks and sub-contractors.
- ·Delivery of planned PPM's including Fire & Bomb Drills, carpet deep cleans, quarterly H&S inspections and cleaning inspections
- Management of cleaning and MSO's to deliver a high standard of cleaning and office services.
- Manage end-to-end recruitment and onboarding processes, including BPSS/DBS checks and Right to Work compliance, ensuring a fully compliant and operationally ready workforce.
- Implemented new cleaning protocols, and improved overall cleanliness of the facility.
- Ensured Risk Assessments, COSHH registers and Safety data sheets are followed and held onsite.
- Delivery of toolbox talks on monthly basis.
- Ensured health and safety compliance through rigorous inspections.
- Regular management of consumable and stock management within budgets specified per site.
- Support with the mobilisation and set up of any changes to the services for the client including acquisitions and bringing additional services into contract.
Facilities manager DWP/HRMC TSS Contract
Interserve/Mitie
North East England
2000.03 - 2019.02
- Management of cleaning teams across the Newcastle Estate.
- Regular meetings with site cleaning supervisors to discuss training needs for all operatives.
- Control of budgets for stock orders.
- Driving innovation through trend analysis and lessons learnt.
- Implementing best practices across the whole estate.
- Completion of regular cleaning audits and identifying and implementing changes for areas for improvement.
- Liaison with DWP and HMRC site management to discuss change and implementation.
- Management of incident and accident reporting procedures, carryout investigations where required, implementing corrective and preventative actions to reduce reoccurrence along with sharing any lessons learnt to prevent further incidents.
- Coordinate and manage daily requests for cleaning work orders, ensuring tasks are prioritized and completed within agreed timescales, and communicated effectively with internal and external stakeholders
Education
GCSEs -
King George Comprehensive School
South Shields, South TynesideSkills
- Multi Site Operations
- IOSH Qualified
- BICS Standard 3 Training
- Staff management
- Client relations
- Workforce planning
- Cleaning inspections
- Health and Safety Compliance
- Full UK Driving Licence
Affiliations
- Martial Arts
- Football
- Socialising with Friends and Family
Accomplishments
Black Belt in Jujitsu
References
References available upon request.
Timeline
Facilities manager
ISS Mediclean
2025.10 - Current
Facilities manager
Mitie FM Ltd
2019.02 - 2025.10
Facilities manager DWP/HRMC TSS Contract
Interserve/Mitie
2000.03 - 2019.02
GCSEs -
King George Comprehensive School