Summary
Overview
Work History
Education
Skills
Music Band Management
Timeline
Generic

Paul Eynstone

Festivals And Events Office Coordinator / Project Manager
Oxford

Summary

A self-motivated effective communicator with exceptional negotiation, customer service and sales techniques gained through contact centre and face to face environments. A pro-active team player with strong interpersonal skills, excellent at building rapport and establishing needs through specific questioning and investigation. Exceptional technical abilities demonstrated alongside experience of training, facilitation, coaching and development self and others to share best practice.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through years of experience in office environments. History of improving processes and increasing team efficiency.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

2025
2025
years of professional experience
8
8
years of post-secondary education

Work History

Festivals & Events Office Coordinator / Project Manager

Oxfam GB
Oxford, Oxfordshire
3 2011 - Current
  • The role consists primarily of three parts: To ensure the completion of all volunteer profiles prior to arrival on-site, Support the Festivals & Events Operation Managers, Project Management
  • The Festivals & Events Office Coordinator (Administrator) manages two / three interns during the festival season
  • They play an essential part of the operation with many going on to gain jobs within the organisation and outside with help from the experience they gain
  • Main responsibilities include: Ensuring all profiles are complete to ensure to that volunteers are fully prepared for arrival onsite: Processing Photos for ID Cards, Training: book sessions, create registers, process attendance, References: ensure all volunteers references received and check validity, Criminal Records: Ensure anyone who has declared a criminal conviction is spoken to in line with organisation policy, Travel: Ensure that we are aware of how the volunteer intends to arrive
  • E-Tickets: Some our festivals required all volunteers to receive an e-ticket
  • We add all our volunteers onto the external e-ticket website and ensure that all volunteers receive their tickets, remove any who have cancelled are removed, add relevant car / campervan passes
  • Communications: Creation of all admin templates
  • This covers around 50+ Training emails, 20+ Online Training Feedback emails, 20+ 2-week pre-fest email and 20+ pre-fest emails
  • Denial Letters: Due to the nature of our business, we will always have people who will abuse the situation by not turning up to shifts or by breaking our T&C’s
  • Respond to any appeals
  • Priority and Deposit Waived: Creation of all priority lists, exceptions and deposit waived
  • Communicate with all to advise status
  • Child Forms: Processing all child forms for each festival
  • Reasonable Adjustments: Working alongside Attitude is Everything and our reasonable adjustment coordinator to ensure all paperwork is completed, any PA requests are dealt with ensuring training is attended and ID cards created
  • Guest Forms: Processing of any guest requests
  • Creation of ID’s and register passed to onsite team

Registration Service Administrator

Nominet UK
04.2004 - 06.2011
  • Registration services group is an administrative and supportive team within a customer-focused environment
  • The role includes making and answering telephone queries, responding to e-mails, receiving, and sorting of post, data input and general administrative duties
  • Attention to detail used for due diligence and issuing of transfer documents
  • Investigating, Cross-referencing, identifying registrants, Issuing of BV’s
  • Excellent communication skills both verbal and written
  • Ability to prioritise workload and deal with multiple tasks
  • Broad scope of e-mails, varied
  • Work well within the team as well as alone

Customer Service Advisor

Nominet UK
Oxford, Oxfordshire
06.2007 - 02.2011
  • Customer service advisor role is to provide excellent service and support to domain registrants and the public on matters relating to .uk domain name
  • Provide world class support to our members and registrars dealing with credit limits and ensuring they abide to the registrar agreement
  • Also provide payment support for both registrants and registrars
  • Provide support for mailing registrants and support online registrant services
  • Process requests from registrants to update their domain names using in-house systems
  • Ensure correct authorisation is received when making changes or updates to domain name records
  • Involved in testing new systems, Beta testing internal systems and website
  • Creating new ideas for improving/streamlining current processes
  • IT knowledgeable, helped within department uploading new software, dealing with hardware issues and other technical problems
  • Offer 1st and 2nd Line Support for members using internal systems such as EPP, DAC, Automaton and Website
  • Part of award-winning customer service team
  • Often mentioned in customer satisfaction surveys
  • Rearranged filing system from paper to online
  • Environmentally aware
  • Introduced other ways for customers to contact us including text messaging and online messenger via company website
  • Ensure members have correct credit limits and chase any debt owed

Lifecycle Customer Service Advisor

Vodafone UK Limited
Abingdon
05.2002 - 12.2003
  • The retention department at Vodafone is a target driven, dynamic environment concentrating on customer retention activities for consumer and business accounts
  • The role was predominantly inbound with the aim to provide first time resolution for any queries
  • The focus was to reduce disconnection figures for the company whilst increasing average revenue per user by promoting new services and products
  • The ability to respond positively to change is very important
  • Excellent persuasion and sales closure skills to ensure customer retention and that the needs of the customer and the business are met
  • Identifying opportunities to give extra value to customers by negotiation and resourcefulness, this resulted in increased tenure and customer loyalty
  • Focused on achieving all targets set and ensuring that company objectives shape the direction of development, performance, and achievement
  • Ensure that OFTEL guidelines and service level agreements are adhered to
  • Proven to be flexible and reliable by always delivering work on time and going the extra mile to deliver exceptional service to customers
  • Skills developed in up selling and cross selling techniques to increase customer value
  • Excellent communication and listening skills
  • Adaptable to new policies and procedures showing flexibility in changing work practices
  • Achievements: Achieved second position within the top ten performers in a department of ninety people
  • Facilitated coaching sessions to increase the product knowledge of individuals within the department
  • Promoted to departmental Product Wizard
  • Selected to attend a Coaching development course

Technical Advisor

Vodafone UK Ltd
Abingdon
01.1999 - 05.2002
  • Resolving incoming technical queries in an efficient manner
  • Strong team working
  • Consistently reaching targets in customer care
  • Technically trained for repairs and insurance claims
  • Dealing with customers in a professional and courteous manner
  • Supervisory experience gained by assisting the integration of new advisors using side by side coaching
  • Resolving customer queries efficiently with sensitivity to their needs and attention to detail
  • Superb product knowledge in mobile equipment
  • Issue daily statistical reports using Microsoft Office packages
  • Highly developed organisational skills to produce results in accordance with deadlines

Head Barman

Kings Head & Bell Public House
Abingdon, Oxfordshire
01.1997 - 01.1999
  • Variety of bar work responsibilities and experience gained in a supervisory and management capacity
  • Responsible for the management of a small team
  • Provision of excellent customer service in a professional manner
  • Used knowledge of Health and Safety laws to maintain a safe and hygienic working environment
  • Face to face customer contact demonstrating an ability to work under pressure with accuracy and efficiency
  • Responsible for handling large amounts of cash

Admin Assistant

AEA Technology
Abingdon, Oxfordshire
01.1993 - 01.1997
  • Financial and administrative skills gained within a high security operation
  • Working for a high-level security Governmental company
  • Strong data protection skills obtained
  • Excellent administration skills demonstrated in employee expenses and credit control
  • Postal operations experience gained
  • Skilled use of multiple systems for invoicing, credit card payments and debt recovery
  • Effective small team working skills developed

Education

RSA - Word Processing, Business Admin, Computer Studies, Mathematics, English Language, English Literature

Abingdon College of Further Education
09.1992 - 06.1993

GCSE - English, Chemistry, Mathematics, German, Geography, History

John Mason School, Abingdon
09.1983 - 06.1990

Skills

Project management

Office Administration

Customer Service

Cross-Functional Collaboration

Calendar Management

Client Relationship Management

Budgeting and finance

Meeting planning

Training and coaching

Music Band Management

Manage grassroots bands. Booking gigs and festivals, manage social networks, marketing and promotion.

Timeline

Customer Service Advisor

Nominet UK
06.2007 - 02.2011

Registration Service Administrator

Nominet UK
04.2004 - 06.2011

Lifecycle Customer Service Advisor

Vodafone UK Limited
05.2002 - 12.2003

Technical Advisor

Vodafone UK Ltd
01.1999 - 05.2002

Head Barman

Kings Head & Bell Public House
01.1997 - 01.1999

Admin Assistant

AEA Technology
01.1993 - 01.1997

RSA - Word Processing, Business Admin, Computer Studies, Mathematics, English Language, English Literature

Abingdon College of Further Education
09.1992 - 06.1993

GCSE - English, Chemistry, Mathematics, German, Geography, History

John Mason School, Abingdon
09.1983 - 06.1990

Festivals & Events Office Coordinator / Project Manager

Oxfam GB
3 2011 - Current
Paul EynstoneFestivals And Events Office Coordinator / Project Manager