Summary
Overview
Work History
Timeline
Generic

Paul Dove

Worthing

Summary

Knowledgeable and dedicated professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.



Overview

34
34
years of professional experience

Work History

Car Park Welcome Volunteer

National Trust
Petworth
09.2021 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Digital Publishing Apprenticeship

Valuation Office Agency
Worthing
10.2018 - 03.2019
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Assistant

Tesco
Worthing
10.2017 - 05.2018
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Visitor Experience Coordinator

Saudi Aramco / King Abdulaziz Centre for World Culture
Dhahran
05.2013 - 09.2017
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Interim Project Manager

Monarch Airlines
Luton
11.2012 - 05.2013

Project Manager

Etihad Airways
Abu Dhabi
12.2011 - 05.2012

Project Manager

Sogeti / Scandinavian Airlines
Stockholm
03.2010 - 11.2011

Project Manager / Senior Systems Specialist

Spanair
Palma de Mallorca
03.1997 - 08.2009

During my time in Spanair I also work in:

  • Frontline Office Ticket Sales Gran Canaria and Alicante
  • Senior Trainer providing refresher and new staff training
  • Product Management
  • Special Assistance Coordinator for Emergency Response

Travel Advisor

Viajes Islacasa
Las Palmas Airport, Gran Canaria
12.1995 - 12.1996

Hotel Reservations Manager

Viajes Canora / Hotel Principado
Playa del Ingles, Gran Canaria
08.1994 - 11.1995

Travel Advisor

Viajes Islacasa
Arguineguin, Gran Canaria
01.1994 - 07.1994

Manager for Incoming Tourism

Viajes Canora
Corralejo, Fuerteventura
11.1992 - 11.1993

Administrative Assistant and Travel Representative

Falcon Leisure Group
London and Canary Islands
05.1984 - 10.1992

Timeline

Car Park Welcome Volunteer

National Trust
09.2021 - Current

Digital Publishing Apprenticeship

Valuation Office Agency
10.2018 - 03.2019

Customer Assistant

Tesco
10.2017 - 05.2018

Visitor Experience Coordinator

Saudi Aramco / King Abdulaziz Centre for World Culture
05.2013 - 09.2017

Interim Project Manager

Monarch Airlines
11.2012 - 05.2013

Project Manager

Etihad Airways
12.2011 - 05.2012

Project Manager

Sogeti / Scandinavian Airlines
03.2010 - 11.2011

Project Manager / Senior Systems Specialist

Spanair
03.1997 - 08.2009

Travel Advisor

Viajes Islacasa
12.1995 - 12.1996

Hotel Reservations Manager

Viajes Canora / Hotel Principado
08.1994 - 11.1995

Travel Advisor

Viajes Islacasa
01.1994 - 07.1994

Manager for Incoming Tourism

Viajes Canora
11.1992 - 11.1993

Administrative Assistant and Travel Representative

Falcon Leisure Group
05.1984 - 10.1992
Paul Dove