- I am a keen Formula 1 fan and support McLaren racing who I like to watch regularly
- I have a passion for music which I feel is instrumental for well-being
- I enjoy spending time with family, they are my ultimate priority
Paul Davies
Cwmbran,Torfaen
Summary
Dedicated Registered Manager with a proven track record in delivering person-centred care. Enhanced service delivery through regular audits and effective improvement plans. Developed collaborative relationships with service users and multidisciplinary teams to ensure comprehensive care. Committed to continuous improvement and staff development, fostering positive environments and efficient operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Registered Manager
Cera Care
Abercynon, Rhondda
07.2021 - Current
- Conducted regular audits of care practices and environments, identifying and addressing areas for improvement promptly.
- Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
- Collaborated with external healthcare providers and local authorities, ensuring a coordinated approach to care and support services.
- Built and nurtured positive professional relationships with service users, enhancing day-to-day wellbeing and experience of care.
- Oversaw the implementation of electronic health records, streamlining documentation processes and improving data accuracy.
- Coordinated multidisciplinary team meetings, facilitating effective communication between healthcare professionals and stakeholders.
- Treated service users and families with dignity and respect, consistently meeting welfare needs.
- Developed and maintained strong relationships with service users, relatives, and local communities to support patient-centred care.
- Facilitated staff participation in professional development opportunities, contributing to a culture of continuous learning and improvement.
- Maintained rigorous safeguarding procedures and processes, guaranteeing optimal service user welfare.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Developed provisions to accept both local authority funded clients and private paying customers.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Analysed performance data to identify areas for improvement, devising action plans that enhanced operational efficiency.
- Monitored staff performance and developed improvement plans.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Branch Manager
Care Cymru
Torfaen
05.2018 - 07.2021
- Managed daily operations of branch, supervised office staff, ensured timely completion of tasks to maintain operational efficiency.
- Supported development of Newport branch and managed Torfaen branch while assisting Area Manager and RI in establishing new branch in Swansea.
Deputy Manager
Awelon Healthcare Parkview
Swansea
09.2016 - 05.2018
- Collaborated with the Manager to create a home for service users that fostered a caring environment through high standards of professional care, verified that staff met the holistic needs of the service users, optimised the use of resources in providing support, actively recruited and trained all staff, conducted annual appraisals for all staff, and established outcome-focused goals for service users to enhance independence.
Team Leader
Values In Care
Pontypridd
08.2015 - 09.2016
- To have knowledge of the home's policies and procedures and ensure they are being complied with, to ensure confidentiality is maintained at all times, to work in line with risk assessments and person-centred plans, to ensure shifts are run fairly and responsibilities are shared equally through the team, feedback to the manager on a weekly basis, to ensure all records are promptly, accurately and legibly completed and that any other matters are dealt with efficiently.
Team Leader
Awelon Healthcare
Vale of Glamorgan
03.2009 - 08.2015
- Ensured compliance with home's policies and procedures, maintained confidentiality, adhered to risk assessments and person-centred plans, facilitated fair shift management and equitable sharing of responsibilities, provided weekly feedback to manager, and ensured prompt, accurate, and legible completion of all records and efficient resolution of other matters.
Dry liner, Ceiling Fixer
Self employed
South and West Wales
04.2006 - 03.2009
- Working on various building sites across South and West Wales erecting plasterboard in New housing developments. Working independently to ensure building plans were followed and work was carried out to a high standard. Complying with all site regulations to ensure work was carried out safely.
Credit Controller
Premier Trade Frames
Caerphilly
02.2003 - 04.2006
- Overseeing 15 depots across Wales and England ensuring double glazing items were paid for in line with customer accounts that had been set up. Liaising with depot managers ensuring payments were collected from customers in line with their credit accounts. Liaising with customers to resolve any issues they may have with their accounts. Using Sage accounts package to keep track of customer accounts to ensure payments were received on time, and input all relevant information in regards to their accounts and payments. Liaising with the Financial Director on a monthly basis to give feedback on accounts and any potential issues. Carried out banking on a weekly basis.
Shop Manager
Jack Brown Bookmakers
Rhondda
09.1999 - 02.2003
- Setting up the shop with correct displays so it was ready for business for the day. Taking bets from customers and interacting with them so they could enjoy their experience in the shop. Dealing with customer complaints and resolving them as quickly and effectively as possible. Money handling, cash control and banking on a daily basis. Ensuring shop security on a daily basis.
Education
GCSE or equivalent - English Language
Treorchy Comprehensive
Treorchy07-1996
GCSE or equivalent - English Literature
Treorchy Comprehensive
Treorchy07-1996
GCSE or equivalent - Mathematics
Treorchy Comprehensive
Treorchy07-1996
GCSE or equivalent - Double Award Science
Treorchy Comprehensive
Treorchy07-1996
GCSE or equivalent - Welsh
Treorchy Comprehensive
Treorchy07-1996
Certificate of Higher Education -
Skills
- Patient care management
- Regulatory adherence
- Compliance knowledge
- Quality assurance
- Performance oversight
- Ongoing enhancement
- Healthcare teamwork
- Multidisciplinary collaboration
- Relationship building
- Microsoft Excel
- Word
- Absence management
- Visible leadership
- Healthcare regulation knowledge
- Leadership skills
- Department management
Certification
QCF Level 5 Award, 2018-07-01, Present, Level 5 Management in Health and Social Care for Vulnerable Adults
Interests
Accomplishments
- In my first year with Cera Care I was awarded the "Best New Manager" title across the whole organisation.
- Year on year I have consistently achieved a "Good" rating with CIW during inspections.
- In the last 18 months I have successfully integrated newly acquired Extra Care Schemes into existing operations, ensuring continuity of high-quality care and regulatory compliance.
Timeline
Registered Manager
Cera Care
07.2021 - Current
Branch Manager
Care Cymru
05.2018 - 07.2021
Deputy Manager
Awelon Healthcare Parkview
09.2016 - 05.2018
Team Leader
Values In Care
08.2015 - 09.2016
Team Leader
Awelon Healthcare
03.2009 - 08.2015
Dry liner, Ceiling Fixer
Self employed
04.2006 - 03.2009
Credit Controller
Premier Trade Frames
02.2003 - 04.2006
Shop Manager
Jack Brown Bookmakers
09.1999 - 02.2003
GCSE or equivalent - English Language
Treorchy Comprehensive
GCSE or equivalent - English Literature
Treorchy Comprehensive
GCSE or equivalent - Mathematics
Treorchy Comprehensive
GCSE or equivalent - Double Award Science
Treorchy Comprehensive
GCSE or equivalent - Welsh
Treorchy Comprehensive