Paul Bradley
Derbyshire
Summary
I am an organised and dependable individual with nearly 20 years of experience in the care industry.
Over the years i have developed a good understanding of professional boundaries and the need for reliability and trustworthiness. My experience has given me a deep empathy for clients, particularly when dealing with vulnerable individuals.
I have used empathetic techniques for helping indivduals with issues and always aim to enhance client well-being and safety.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Support Worker in a Supported Living Service
Perthyn
2013.08 - 2026.02
- Working in a small team providing 24-hour care for individuals with learning disabilities, Mental Health issues and on Community Treatment Orders
- Providing a high standard of support
- Financial budgeting and administering medication
- Health and safety risk assessments
- Involved in household care, social activities, educational support, shopping and cooking
- Keyworker for one individual
Support Worker/ Carer
Solo Support Services
2011.11 - 2012.12
- Working in a small team providing 24-hour care for house bound patients with incurable conditions. I enjoyed being involved in all aspects of personal care.
- Provided a high standard of care
- Used specialist equipment including bed hoist
- Involved in household care, shopping and cooking
- Responsible for overseeing medication
Rehabilitation Worker
North East Care Management
2006.10 - 2011.11
- Working in a role supporting and helping individuals with acquired brain injuries. This position required me to have a true understanding of people's needs.
- Ensured that people understood their right to voice their opinion and basic human rights.
- Helped people overcome personal issues
- Acting as an Advocate
Debt and Welfare-Benefits Advisor
A4e (Action for Employment)
2006.03 - 2006.10
- Provided on an outreach basis advice on welfare and benefits to financially excluded people. The Legal Services Commission funded this position.
- Involved in marketing the service to organisations
- Responsibly for arranging appointments and drop in sessions
- Producing Correspondence for clients
- Solving problems and updating reports
Volume Repossessions/ Debt Recovery Litigation Paralegal
Dickinson-Dees Law firm
2004.05 - 2006.03
- As part of a team, processing letters of claim, issued proceedings, advocate at court, Bill, issued Possession Warrants and opposed Applications to Suspend Warrants.
- With Debt Recovery I obtained Judgements/Charging Orders, attachment of earnings, drafted Tomlin orders, third party debt orders, and registered charges.
- Worked to tight deadlines
- Utilised my Prioritising skills
- Involved in liaising with clients and defendants
- Developed assertiveness and communication further
- Mentored Staff under heavy case load
Remortgage Paralegal
Dickinson Dees Law firm
2003.05 - 2004.05
- Responsible for processing mortgages, scheduling files dealing with internal and external telephone enquiries as well as general administration.
- Dealing with challenging clients on a regular basis
- Developed assertiveness skills
Network Collections Agent
The Associates (CitiFinancial)
2002.04 - 2003.03
- This role saw me involved in debt management phone calls, managed load accounts, monitored by proactive telephone and letter contact.
Business Account Co-ordinator/ Trainer
T-Mobile
1997.10 - 2002.01
- After success as a Customer Service Advisor in the company I progressed to a senior position within the Business Account Support Department. This was a first contact resolution service, resolving all issues in the department. This included training, network issues, promotion of services through added customer value programs, proactive account management, account and dealer visits, technical diagnostics, phone usage reports and tariff analysis.
- Responsible for training of new co-ordinators
- Planning and delivering for new contact management database
- Responsible for high value accounts and phone retailers
Education
BSc. (Hons) - Applied Physiology
University of Sunderland
1992.01 - 1995.01
A Levels - Biology, Chemistry, Mathematics
Franklin 6th Form College
Grimsby 1990.01 - 1992.01
GCSEs - Mathematics, Physics, Chemistry, English, Geography, Home Economics
Wintringham School
Grimsby 1986.01 - 1990.01
Skills
- Professional boundaries understanding
- Reliable and trustworthy
- Empathy for clients
- Behaviour modification techniques
- Dealing with vulnerable clients
- Medication Administration
Interests
Asian Culture (cookery, arts), 1980s Electronic Music, Films (comedy)
Voluntary Work
Advocate, 2005-07, 2011-11, Worked as a volunteer Advocate. This saw me making phonecalls every other week and visits every three weeks to an adult with a learning disability. I provided support, which required good skills in listening, understanding as well as making use of my communication skills as well as the ability to plan and meet the individual’s needs.
Certification
QCF Level 2 in Health and Social care ( 2014)
Affiliations
- Asian arts and cookery , Qi gong, 1980s Electronic music and Films (comedy)
Timeline
Support Worker in a Supported Living Service
Perthyn
2013.08 - 2026.02
Support Worker/ Carer
Solo Support Services
2011.11 - 2012.12
Rehabilitation Worker
North East Care Management
2006.10 - 2011.11
Debt and Welfare-Benefits Advisor
A4e (Action for Employment)
2006.03 - 2006.10
Volume Repossessions/ Debt Recovery Litigation Paralegal
Dickinson-Dees Law firm
2004.05 - 2006.03
Remortgage Paralegal
Dickinson Dees Law firm
2003.05 - 2004.05
Network Collections Agent
The Associates (CitiFinancial)
2002.04 - 2003.03
Business Account Co-ordinator/ Trainer
T-Mobile
1997.10 - 2002.01
BSc. (Hons) - Applied Physiology
University of Sunderland
1992.01 - 1995.01
A Levels - Biology, Chemistry, Mathematics
Franklin 6th Form College
1990.01 - 1992.01
GCSEs - Mathematics, Physics, Chemistry, English, Geography, Home Economics
Wintringham School
1986.01 - 1990.01