Pattson Mapfeka
Norwich,Norfolk
Summary
A highly skilled Senior Support Worker, Senior Night Carer, and Team Leader with extensive experience across residential care, supported living, community services, and NHS clinical environments. I bring strong leadership, clinical awareness, and organisational capability, consistently ensuring safe, person‑centred, and compliant care delivery. I have a proven track record in supervising staff, coordinating shifts, updating and reviewing care plans, administering and auditing medication, and supporting teams through induction, mentoring, and ongoing development. My leadership approach is grounded in professionalism, accountability, and a positive team culture focused on delivering safe, effective, and compassionate care. I have supported individuals with learning disabilities, mental health conditions, complex needs, behaviours of concern, and physical health challenges. I am confident in applying safeguarding principles, risk assessments, de‑escalation techniques, and regulatory standards to maintain safety and wellbeing for both service users and staff. I am currently expanding my professional capability through advanced qualifications in leadership, management, training, and clinical coding, positioning me strongly for senior and managerial roles within health and social care.
Overview
1
1
Certification
3
3
years of professional experience
Work history
Senior Carer
Avery Healthcare - Mouseholdview Care Home
Norwich, Norfolk
2026.04 - Current
- Lead night shift team, ensuring safe, calm, and effective overnight care delivery.
- Complete full night medication rounds, including controlled drugs, PRN administration, creams, and accurate MAR documentation.
- Review, update, and maintain care plans during night shifts, ensuring changes in condition, behaviour, mobility, sleep patterns, and risks are accurately recorded.
- Conduct hourly welfare checks, dynamic risk assessments, and night‑time observations for falls, wandering, agitation, pain, and deterioration.
- Respond immediately to emergencies including falls, seizures, choking, behavioural distress, and sudden deterioration.
- Provide personal care, continence support, repositioning, and comfort measures throughout the night.
- Complete detailed night‑shift documentation, incident reports, and electronic care notes.
- Maintain infection control standards, night‑time cleaning routines, and outbreak management procedures.
- Ensure building security, fire safety checks, and environmental monitoring throughout the night.
- Deliver compassionate support to residents receiving end‑of‑life care.
- Provide thorough handovers to day staff, nurses, and management.
Team Leader & Finance Lead
Cascade Care Ltd
NORWICH
2025.12 - 2026.04
- Provided leadership and oversight to care staff, promoting positive, inclusive, and high‑performing team culture.
- Acted as Finance Lead, supporting budget management and cost‑effective service delivery.
- Contributed to care policies, procedures, and organisational systems.
- Supported compliance with CQC standards and regulatory requirements.
- Participated in audits, quality assurance processes, and service improvement initiatives.
- Reviewed and updated care plans, ensuring person‑centred and safe care delivery.
- Allocated staff to residents and tasks, ensuring safe and efficient shift flow.
- Administered medication and completed audits in line with MAR charts.
- Supported residents with personal care, daily living, appointments, and activities.
- Managed incidents, completed reports, and escalated concerns appropriately.
- Promoted independence, dignity, and positive outcomes for service users.
Senior Support Worker
Saturn Healthcare Ltd
NORWICH
2025.10 - 2025.12
- Led and supervised support workers, ensuring safe and person‑centred care.
- Coordinated shifts and allocated duties to maintain service efficiency.
- Reviewed, updated, and implemented care plans.
- Administered and audited medication in line with compliance standards.
- Conducted risk assessments and followed safeguarding procedures.
- Completed quality assurance and health & safety checks.
- Supported induction, mentoring, and development of new staff.
- Managed incidents, completed reports, and escalated concerns.
- Promoted independence, dignity, and positive outcomes for service users.
- Worked collaboratively with families and multidisciplinary teams.
Clinical Support Worker
Norfolk Community Health & Care NHS Trust (UK)
NORWICH
2025.03 - 2025.10
- Delivered high‑quality care under supervision of registered nurses.
- Monitored and escalated changes in patient conditions promptly.
- Supported clinical procedures, admissions, and discharge processes.
- Maintained accurate electronic records in line with confidentiality standards.
- Followed infection control, safeguarding, and health & safety policies.
- Assisted with patient preparation for treatments and investigations.
- Escorted patients to other departments and supported relatives.
Senior Support Worker
Newton Healthcare Ltd
NORWICH
2023.05 - 2025.07
- Supervised staff to maintain high standards of care delivery.
- Assisted with shift coordination and daily operational responsibilities.
- Administered medication and ensured accurate documentation.
- Supported individuals with learning disabilities, complex needs, and challenging behaviour.
- Maintained safe, structured, and supportive environment.
Health Care Assistant
Helping Hands Homecare
NORWICH
2023.03 - 2023.07
- Delivered personal care and supported daily living activities.
- Administered medication and maintained accurate care records.
- Reported changes in condition and escalated concerns.
- Assisted with meal preparation, domestic duties, and assessments.
- Empowered clients and maintained confidential records.
Healthcare Assistant
Dussindale Park Nursing Home
NORWICH
2023.02 - 2023.04
- Supported residents with personal care and daily activities.
- Assisted with feeding, mobility, and social engagement.
- Maintained safe and clean environment.
- Completed accurate documentation and reported changes in condition.
Education
High School Diploma - GCSEs
Hartzell High School - Mutare Zimbabwe
Mutare 11.2009
Skills
- Person‑Centred Care & Support Planning
- Medication Administration & Auditing (MAR Charts)
- Team Leadership & Staff Supervision
- Night‑Shift Leadership & Emergency Response
- Mental Health, Learning Disabilities & Complex Needs
- Safeguarding (DSL Level 5) & Risk Management
- Care Plans, Documentation & Record Keeping
- Clinical Coding (ICD‑10 / SNOMED)
- Behavioural Support & De‑escalation
- Finance Oversight & Budget Awareness
- Shift Coordination & Staff Allocation
- Staff Induction, Training & Mentoring
- Incident Reporting & Investigations
- MCA & DoLS (Level 4)
- Communication, Teamwork & MDT Collaboration
- Reliability, Accountability & Professional Conduct
Certification
- Level 7 Diploma in Leadership & Management Development (In Progress)
- Level 5 Diploma in Train the Trainer (In Progress)
- Level 5 Diploma in Health & Social Care
- Level 5 Diploma in Designated Safeguarding Lead (DSL)
- Level 4 Diploma in Mental Health – MCA & DoLS
- Level 3 Diploma in Clinical Coding – Completed 8 July 2026
- Level 3 Diploma in Health & Social Care + Care Certificate
- Supervision & Appraisal (CPD)
- PEG Feeding (CPD)
- Medication Administration (CPD)
References
Available on request
Awards at Hand
Moment Of Kindness – Nominated as the award winner for the Moment of Kindness to our clients and colleagues in March 2023 with Helping Hands Home Care Ltd.
Accomplishments
Moment Of Kindness – Nominated as the award winner for the Moment of Kindness to our clients and colleagues in March 2023 with Helping Hands Home Care Ltd.
Timeline
Senior Carer
Avery Healthcare - Mouseholdview Care Home
2026.04 - Current
Team Leader & Finance Lead
Cascade Care Ltd
2025.12 - 2026.04
Senior Support Worker
Saturn Healthcare Ltd
2025.10 - 2025.12
Clinical Support Worker
Norfolk Community Health & Care NHS Trust (UK)
2025.03 - 2025.10
Senior Support Worker
Newton Healthcare Ltd
2023.05 - 2025.07
Health Care Assistant
Helping Hands Homecare
2023.03 - 2023.07
Healthcare Assistant
Dussindale Park Nursing Home
2023.02 - 2023.04
High School Diploma - GCSEs
Hartzell High School - Mutare Zimbabwe