PATRYCJA ZAJAC
Nottingham,Nottinghamshire
Summary
Dedicated individual highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. A highly adaptable and quick learner, with a strong ability to acquire and apply new skills effectively.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work history
GENERAL MANAGER
BUNK
Nottingham, Nottinghamshire
2025.09 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Built high-performing teams to achieve organisational objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Maintained compliance with industry regulations at all times.
- Monitored organisational adherence to legislation and regulations.
- Delivered results under pressure to meet tight deadlines.
AREA MANAGER
BUNK
Nottingham, Nottinghamshire
2025.09 - 2026.03
- Streamlined operations by introducing innovative managerial procedures.
- Led multiple teams across different areas, fostering collaboration and communication.
- Trained members of the team for improved overall productivity.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Resolved customer disputes quickly to enhance satisfaction. to promote positive environments for customers.
- Ensured compliance with all regulatory standards to maintain brand reputation.
- Conducted audits and risk assessments to achieve regulatory compliance.
GENERAL MANAGER
BUNK
Derby
2022.08 - 2025.09
- Prepared financial reports detailing operational effectiveness, trends, and variances to inform strategic decision-making.
- Monitored store performance to identify specific areas for improvement, driving operational success.
- Coordinated staff training sessions to enhance compliance with company policies and procedures, fostering a culture of accountability.
- Established employee development plan, setting clear expectations for team members.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Built and maintained relationships with vendors and suppliers.
- Managed administrative tasks related to product manufacturing and service delivery. directly related to making products or providing services.
TEAM LEADER
REVOLUTION DE CUBA
Derby
2021.05 - 2022.03
- Directed and managed operations of 12 staff in fast-paced environment.
- Delegated tasks to team members based on project needs and individual strengths, enhancing team effectiveness.
- Mentored and coached team members to ensure successful performance.
- Resolved problems and escalated critical issues to supervisor within set timeframes, ensuring operational continuity.
- Enforced health and safety regulations by regularly monitoring operations, appropriately dealing with rule-breakers.
- Provided high-quality customer service in a timely manner with friendly and professional demeanour.
- Addressed complex customer enquiries, disputes, and complaints, resulting in improved customer satisfaction.
RECEPTIONIST
INTERNATIONAL HOTEL
Derby
2021.09 - 2021.11
- Provided assistance to customers with inquiries about products, services, and hours via phone or email to foster positive engagement.
- Resolved customer complaints and disputes to enhance satisfaction.
- Scheduled appointments and maintained and updated appointment calendars.
- Followed scheduling guidelines to maximise efficiency when booking meetings or external events.
- Processed cash and credit card payments accurately to ensure financial integrity.
- Processed incoming and outgoing documents via electronic methods and systems.
- Organised and filed important documents in filing cabinets or in online document storage solutions.
- Utilised Excel and Microsoft Word for data management and document creation on a daily basis.
WAITRESS
PREZZO
Grantham
2018.03 - 2021.01
- Greeted and seated guests efficiently to establish prompt, high-quality service.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
- Processed payments efficiently using POS terminals to ensure accurate transactions and customer satisfaction.
- Upsold and cross-sold additional items to enhance customer experience and drive restaurant sales.
- Memorised frequent customer preferences to build relationships and loyalty.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Ensured compliance with health codes and sanitation standards to maintain a safe and welcoming dining environment.
Education
A-LEVELS -
PRIORY RUSKIN ACADEMY
Grantham 9 2018 - 9 2020
Skills
- P&L accountability
- Budgeting skills
- Budget allocation
- Operations management
- Strategic planning
- Vendor management
- Recruitment
- Talent management
- Performance evaluations
- Issue resolution
- Team leadership
- Policy development
- Deadline oriented
- Time management
- IT Proficiency
- Bilingual
- Communication skills
Certification
First Aid Trained
Languages
English Native
Polish Native
Spanish Intermediate (B1)
References
References available upon request
Timeline
GENERAL MANAGER
BUNK
2025.09 - Current
AREA MANAGER
BUNK
2025.09 - 2026.03
GENERAL MANAGER
BUNK
2022.08 - 2025.09
RECEPTIONIST
INTERNATIONAL HOTEL
2021.09 - 2021.11
TEAM LEADER
REVOLUTION DE CUBA
2021.05 - 2022.03
WAITRESS
PREZZO
2018.03 - 2021.01
A-LEVELS -
PRIORY RUSKIN ACADEMY
9 2018 - 9 2020