Patrycja Kowalska
Crowle,North Lincolnshire
Summary
Individual that takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Practised Teaching assistant and warehouse administrator with good time management, conflict resolution and relationship-building abilities. Focused on maintaining positive learning environment to promote student growth and development. Advanced with administrative software and confident in operating class equipment.
Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work History
Teaching assistant in primary school
East Riding of Yorkshire Council
Goole, East Yorkshire
01.2013 - Current
- Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
- Maximised student engagement and receptive learning by educating SEN students using individualised instructional approaches.
- Responded to changing needs of pupils and staff to provide maximum help and support.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop social and academic skills.
- Promoted inclusion of pupils, guaranteeing equal access to learning and development opportunities.
- Assisted students with a range of learning differences, including ADHD, ASD and DSD to achieve their full potential for independence.
- Worked with SENCO to ensure effective planning and delivery of Individual Education Plans (IEPs).
- Identified signs of distress in students, resolving behavioural and emotional issues.
Warehouse administrator
DHL
Thorne, Doncaster
10.2007 - 03.2008
- Proactively anticipated and resolved stock availability issues by analysing sales and seasonal trends.
- Checked and booked in goods efficiently using OrderWise Inventory Management software.
- Investigated process faults and devised targeted solutions.
- Skilfully resolved customer issues with constructive problem solving and communication.
Sales representative
TZMO SA
Czestochowa
07.2003 - 12.2005
- Demonstrated product usage and features to customers.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Responded to telephone and in-person requests for information.
- Set up appointments with potential and current customers to discuss new products and services.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Significant increase of company revenue in my region thanks to identification of new long term customers.
Education
NVQ Level 1 - Photography
NCFE
Scunthorpe, North Lincolnshire 08.2015 - 08.2017
NVQ Level 2 - Supporting Teaching and learning in Schools
cache
Hull 08.2009 - 08.2010
Master Degree - Public Health - cosmetology
University of Mikolaj Kopernik
Torun, Poland 10.2000 - 07.2005
Skills
- Multilingual
- Overseeing automated databases
- Medical terminology
- Schedule management
- Appointment scheduling
- Data entry
- Database organisation
- Diary management
- Invoicing and billing
Affiliations
- tennis player, nutrition and wellbeing, medicine,
Languages
Polish
Native
English
Fluent
Timeline
NVQ Level 1 - Photography
NCFE
08.2015 - 08.2017
Teaching assistant in primary school
East Riding of Yorkshire Council
01.2013 - Current
NVQ Level 2 - Supporting Teaching and learning in Schools
cache
08.2009 - 08.2010
Warehouse administrator
DHL
10.2007 - 03.2008
Sales representative
TZMO SA
07.2003 - 12.2005
Master Degree - Public Health - cosmetology
University of Mikolaj Kopernik
10.2000 - 07.2005
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