Patrick Smart
Stoke-on-Trent,Staffordshire
Summary
I am a highly motivated person, capable of working alone or as part of a team. I take pride in anything i do and enjoy a challenge. I am a quick learner and enjoy learning new skills or adapting my skills to suit a new challenge. I have been told i am a polite and well spoken individual with a good work ethic.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Kiosk worker
Port Vale football club
Stoke-on-Trent , Staffordshire
2022.07 - Current
- I have removed waste from kiosks for safe disposal and recycling.
- I understood and followed customer care training, quality systems and procedures.
- I have built relationships with new and existing customers to boost client retention.
- I have requested and checked customer IDs at checkout for age-restricted products.
- I have maintained a clean and safe working environment by wiping surfaces and deep cleaning multiple kiosks.
- I have accepted card and cash payments in a register system.
- I have inspected products for damages and expiry dates before selling to customers.
- I have re-stocked and date rotated products around an entire football ground.
- I have prepared food for all kiosks ensuring they have enough food and that it won't sell out.
- I have been put into many team leader rolls which includes making sure my team knows what to do which could include checking ID's, changing barrels, making sure the kiosk is safe and clean before and whilst serving, ensuring the safety of my team and many more.
- I have been chosen to be an assistant supervisor on multiple accounts when the correct person is not available. This role included having a walkie-talkie on me at all times and hand delivering food, drink or anything the kiosks are running low on. I would occasionally have to jump on the tills or help a certain kiosk with food preparation if they were struggling
- Whilst working at Port Vale i have achieved multiple certificates in: food hygiene, health and safety and safeguarding
Kiosk worker
Alton Towers Resort
Stoke-on-Trent , Staffordshire
2022.07 - 2023.11
- I have removed waste from my appointed place of work for safe disposal and recycling.
- I understood and followed customer care training, quality systems and procedures.
- I have maintained a clean and safe working environment by wiping surfaces and cleaning my area of responsibility at the end of my shift.
- I have accepted card and cash payments in a register system.
- I have inspected products for damages and expiry dates before selling to customers.
- I worked in multiple different places in the Alton Towers resort. I worked on a kiosk, in a Costa and in a restaurant.
- I had to prepare a range of different foods and had to check the temperature was above the allowed selling point.
- Whilst working at Alton Towers i achieved a certificate in food hygiene.
Shelf stacker
Bargain Booze
Stoke-on-Trent , Staffordshire
2021.12 - 2022.05
- I have examined expiry dates to avoid spoilage of products.
- I faced-up shelves for customers to easily identify products.
- I extended assistance to customers in locating specific items.
- I located desired items for customers to improve sales.
- I repositioned shelves and display to showcase fast-selling product.
- I have minimised waste through effective stock rotation, organising goods according to expiry date.
- I stacked items neatly to create presentable shop displays.
- I have replaced stock on empty and low-quantity shelves.
Education
GCSEs - Combined science
City of Stoke-On-Trent Sixth Form College
Stoke-on-Trent 2022.09 - 2023.06
GCSEs - English
City of Stoke-On-Trent Sixth Form College
Stoke-on-Trent 2022.09 - 2023.06
GCSEs - Maths
Birches Head Academy
Stoke-on-Trent 2021.09 - 2022.06
BETEC - Sport
Birches Head Academy
Stoke-on-Trent 2020.09 - 2022.06
BETEC - Creative Imedia
Birches Head Academy
Stoke-on-Trent 2020.09 - 2022.06
Skills
- Customer service
- Communication skills
- Leadership
- Problem-solving
- Time management
- Cash management
Affiliations
- I enjoy football and watching my team because of the memories whilst growing up watching this with my father.
- I enjoy gaming because of watching my parents playing games from a young age.
Timeline
GCSEs - Combined science
City of Stoke-On-Trent Sixth Form College
2022.09 - 2023.06
GCSEs - English
City of Stoke-On-Trent Sixth Form College
2022.09 - 2023.06
Kiosk worker
Port Vale football club
2022.07 - Current
Kiosk worker
Alton Towers Resort
2022.07 - 2023.11
Shelf stacker
Bargain Booze
2021.12 - 2022.05
GCSEs - Maths
Birches Head Academy
2021.09 - 2022.06
BETEC - Sport
Birches Head Academy
2020.09 - 2022.06
BETEC - Creative Imedia
Birches Head Academy
2020.09 - 2022.06
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