Pato Ncube Mazolo

• -Completing assessments and conducting referrals with potential clients over the phone.
• Move new clients into refuge, complete all relevant paperwork including licence agreements, house rules, fire procedures.
• Collaborated well within a multi-disciplinary team, fostering a positive work environment.
• Attending face to face support with clients, other agencies, advocate for clients in meetings such as Child Protection, and Court hearings
• Adapted quickly to changing environments whilst maintaining high work standards.
• Escalated critical issues promptly, minimising downtime.

• - Analysing complex information from professionals which helps the planning of safeguarding to achieve clients’ desired outcomes.
• Advocate and work collaboratively with professionals from statutory, private and voluntary organisations
• Collaborated effectively with cross-functional teams for successful project completion.
• Optimised resource allocation for maximised operational efficiency
• Produce case studies, daily case notes, emails, reports to agencies and provide monthly and quarterly,statistical data

• Maintained a safe and supportive environment for clients by adhering to strict guidelines and protocols.
• Analyse information available to plan appropriate intervention to safeguard service users, families and carers.
• Participated actively in ongoing professional development opportunities-stayed abreast of latest trends in addiction recovery field.
• Facilitated group therapy sessions, promoting open communication amongst peers.
• Implemented harm reduction strategies effectively-improved overall safety within facility.

• Worked diligently under pressure whilst preserving high-quality output.
• Collaborated with colleagues for effective teamwork.
• Provided customer service to improve overall visitor experience.
• Facilitated smooth communications between departments for better coordination.

• Provided emotional support for young people..
• Assisted residents to achieve daily living skills.
• Conducted routine checks during night shifts to maintain a secure environment for everyone in residence.
• Administered medication following physician guidelines, ensuring correct dosages at all times.
• Encouraged independence amongst young people by assisting them in mastering day-to-day tasks.
• Communicated effectively with families, offering reassurance and updates on resident progress.
• Induct new staff, and provide supervision sessions. Mentor supervisees with their personal development mandatory courses such as CWDC (Children’s Workforce Development Council) and NVQ level 3 (National Vocational Qualifications).·

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