Patience Olubunmi Anjorin

• Care and support for church members living around Stretford.
• Stand in the gap for members who need prayers.
• Care and prayers for members with health issues.
• Keeping in touch with members, and conducting welfare checks.

• Lead and manage the day-to-day activities of the service.
• Supervise and support the care staff team, including onboarding and induction, monitor mandatory training, and performance management through probationary reviews.
• Safety audit checks, risk assessments on health and safety, maintaining a safe work and home in line with safety regulations.
• Completing Care Needs Assessment through a person-centred approach for prospective clients and service users to include diversity, and inclusion.
• Conduct interviews, supervisions, appraisals, welfare meetings, sickness review meetings, disciplinary meetings, difficult meetings, updating change of circumstances, and staff team meetings.
• Uploading incidents/accidents, safeguarding, reportable notices, and CQC notifications on the Case Management System (CMS) in line with the quality policy and procedure of Voyage Care.
• Collaborating with family, stakeholders, and a multidisciplinary team in health and social care to complete progress review meetings, health review meetings, referrals for new service users, and prospective clients.
• Auditing of health and safety, medication, finance, quality of care, environmental assessments, and medication competencies assessment in line with the policies and procedures of Voyage Care.
• On-the-go leadership, management training, and development for up-to-date industry knowledge.
• Managing on-call and out-of-hours support for over 150 staff members across services.

Assist with day-to-day organisation, leadership, and management of the service.
Training and Development: Monitor and support staff training needs, including inductions and mandatory training.
Health and Safety: Maintaining a safe work and home environment, ensuring compliance with health and safety regulations.
Person-centered Services: Ensuring services are tailored to individual needs, considering diversity and inclusion.
Team Supervision: Recruit, train, and supervise support workers, conducting performance appraisals and team meetings.
IT System Management: Using IT systems like E-MAR, Camascope, Nourish for individuals we support, staff management, incident reporting, and quality assurance.
External Collaboration: Working with external agencies like GP, social services, local authorities to promote services and support referrals and placements.
Continuous Improvement: Developing knowledge and practices for service improvement and self-development.
Risk Management: Conducting risk assessments and develop policies for health, safety, and security.
Service Compliance: Ensuring the service comply with regulatory standards and manage medication administration.

• Assisting in organising and setting up indoor areas to facilitate church events.
• Creating a welcoming, friendly, and safe environment for families joining as new members.
• Engaged in outreach programmes, educating new university students on social values, inclusion, and the Jubilee church.
• Acting as an ambassador of Jubilee Church through prayers, and keeping in touch with the community.

• Oversaw daily operations of a supported living scheme, ensuring residents' needs were met with dignity and respect
• Provided supervision and leadership to support workers, encouraging professional growth and accountability
• Conducted risk assessments and contributed to individual care plans in partnership with multidisciplinary teams.

• Delivered compassionate, high-quality, and active support to individuals with complex needs, promoting independence and quality of life.
• Supported daily living activities, administered medication, and documented care in line with policy and best practices.
• Worked collaboratively with service users and families to meet personal goals and well-being outcomes.
• Accessed the community for inclusion.
• Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
• Encouraged service users to be independent and active members of society.

• Worked collaboratively with clients to create innovative, engaging campaigns to achieve objectives.
• Advised on issues regarding public image to form beneficial public opinion.
• Strengthened integrity of communication channels.
• Championed consistent messaging in line with brand values and personality.
• Guided daily operations based on current and upcoming projects.

• Achieved outstanding customer satisfaction through effective team management.
• Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
• Developed and implemented customer satisfaction surveys, analysing results to identify areas for improvement in service delivery.
• Maintained smooth-running operations through staff coordination and budget control.
• Analysed walk - in centre data to identify trends, making strategic adjustments to improve service levels and reduce waiting times.

• Created and edited content to manage digital channels, including websites and social media.
• Managed digital channels, and email marketing.
• Responded to enquiries for products, and services.
• Strategised outside the box to ensure that all digital activities achieve expected outputs.
• Interpreted data from digital channels to meet marketing needs. Demonstrated products and showed consumers how to maximise their features.
• Explained different customisable features.
• Upsold and cross-sold company products and services, processed orders in person and over the phone.
• Processed orders in person, and over the phone.