Pathma Rasiah
WORSLEY
Summary
A results-driven professional with a strong track record in strategic planning and leadership, adept at maintaining calm under pressure while excelling in problem-solving and team building. Demonstrates exceptional communication skills and expertise in public relations, with a proven ability to enhance business outcomes through effective upselling strategies. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Overview
12
12
years of professional experience
Work history
Customer service administrator
Brenntag
Trafford Park, Trafford
03.2023 - Current
- Resolved complex issues for enhanced customer experience.
- Coordinated with other departments for seamless service delivery.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Managed challenging situations with tact and diplomacy, maintaining positive relations.
- Facilitated smooth communication channels between management and clients.
- Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
- Maintained customer database, ensuring accuracy and confidentiality.
- Assisted in the creation of training materials for new staff members.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Established robust relationships with customers to foster loyalty.
- Answered 30 + telephone calls per day with professionalism.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Account manager
John Lewis & Partners
Cheadle, Stockport
12.2013 - 01.2022
- Worked closely with team members to boost overall performance in retail operations.
- Provided expert advise recommending relevant retail products to aid overall profits.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
Education
BA (Hons)in Business Management - Business Management
Liverpool Hope University
Liverpool 01/2010 - 09/2013
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Public Relations
- Upselling
Timeline
Customer service administrator
Brenntag
03.2023 - Current
Account manager
John Lewis & Partners
12.2013 - 01.2022
BA (Hons)in Business Management - Business Management
Liverpool Hope University
01/2010 - 09/2013
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