Summary
Overview
Work history
Education
Skills
References
Timeline
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Parthkumar Hitendrabhai Patel

London,United Kingdom

Summary

A results-driven professional with expertise in decisive decision-making and leadership proficiency, complemented by a strong foundation in risk assessment knowledge and process improvement understanding. Demonstrates exceptional skills in stock management and Microsoft Excel, facilitating efficient operations and knowledge sharing across teams. Committed to leveraging these competencies to drive organisational success and continuous improvement.


Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work history

Team leader

Co op
London, United Kingdoom
01.2023 - Current
  • Managed escalated complaints with empathy and professionalism, improving brand reputation.
  • Coordinated staff rota, ensuring optimal coverage during peak times.
  • Maintained high levels of service standards through regular reviews of quality control measures.
  • Promoted a positive work culture through staff motivation activities.
  • Led daily team briefings to foster a cohesive working environment.
  • Provided comprehensive product knowledge training to new employees, enhancing their confidence and performance on the job.
  • Enhanced customer satisfaction with prompt issue resolution.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Managed workflow to continuously exceed quality service goals.

Warehouse team member

Ocado
London
11.2022 - 01.2023
  • Loaded and unloaded delivery vehicles efficiently to maintain schedule adherence.
  • Maintained high standards of cleanliness within the workplace, promoting a healthier environment.
  • Promoted a positive work culture through open communication and teamwork.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Sorted materials on warehouse racks and shelves.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.

Kitchen assistant

Gujju AB
Boras, Sweden, Vastra Gottaland
06.2019 - 11.2021
  • Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
  • Prepared ingredients for increased speed of cooking process.
  • Assisted chefs with meal preparations for smoother service during peak hours.
  • Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
  • Assisted in the preparation of meals, resulting in efficient service delivery.
  • Prepared fresh ingredients for meal execution, ensuring freshness and taste.
  • Collaborated with Head Chef to create innovative and exciting dishes.

Education

Masters - Mechanical Engineering

Halmstad University
Sweden
08.2018 - 05.2019

Bachelors - Mechanical Engineering

Truba Collage of Engineering and Technology
Indore, India
05.2014 - 06.2017

Diploma - Mechanical Engineering

Parul institute of Engineering and Technology
Vadodara, Gujarat, India
08.2011 - 06.2013

Skills

  • Decisive decision-making
  • Knowledge sharing
  • Risk assessment knowledge
  • Leadership proficiency
  • Microsoft Excel
  • Stock management
  • Process improvement understanding

References

References available upon request.

Timeline

Team leader

Co op
01.2023 - Current

Warehouse team member

Ocado
11.2022 - 01.2023

Kitchen assistant

Gujju AB
06.2019 - 11.2021

Masters - Mechanical Engineering

Halmstad University
08.2018 - 05.2019

Bachelors - Mechanical Engineering

Truba Collage of Engineering and Technology
05.2014 - 06.2017

Diploma - Mechanical Engineering

Parul institute of Engineering and Technology
08.2011 - 06.2013

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Parthkumar Hitendrabhai Patel