Parth Patel
vadodara,United Kingdom
Summary
Results-oriented management professional with multi-industry experience across hospitality, customer service, education support, and banking sectors in the UK and UAE. Proven ability to lead teams, manage customer relationships, resolve operational challenges, and maintain high service standards in fast-paced environments. Holds an MSc in Management with Project Management (BPP University) and a Bachelor of Engineering (Mechanical Engineering). Recognised for strong leadership, communication, negotiation, and problem-solving skills, with a consistent record of achieving operational and customer satisfaction targets.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Support Worker
Demand Recruitment Service
London, United Kingdom
2025.01 - 2026.04
- Deliver person-centred care and support for daily living activities.
- Assist with meal preparation, medication administration, appointments, and community engagement.
- Maintain accurate records and ensure compliance with healthcare support plans.
- Work collaboratively with healthcare professionals and family members to improve client wellbeing.
- Build positive, trusting relationships through emotional support and effective communication.
Assistant Restaurant Manager
The Cardamom Club & Sport Lounge
London, United Kingdom
2022.03 - 2026.04
- Support daily management of restaurant and lounge operations in a busy hospitality environment.
- Lead and supervise staff to ensure exceptional customer service and operational efficiency.
- Handle customer concerns and complaints professionally, ensuring quick resolution and customer satisfaction.
- Assist with weekly rota planning, staff scheduling, and task allocation.
- Coordinate bookings, events, and private parties while maintaining service quality standards.
- Manage restaurant social media platforms (Instagram, Facebook, Snapchat) to improve customer engagement.
- Monitor and respond to online reviews to maintain positive brand reputation across digital platforms.
Teaching Assistant
Teachnow
London
2023.05 - 2024.07
- Support students in classroom activities (1:1 and group) across multiple schools.
- Assist SEN students with educational and behavioural support needs.
- Work closely with teachers to improve student participation and learning outcomes.
- Adapt communication and teaching approaches based on individual student requirements.
Senior Debt Collection Officer
Hadaf Al Kahlij Debt Collection
Sharjah
2021.09 - 2021.12
- Manage recovery cases for Emirates Islamic Bank (credit cards, personal loans, auto loans).
- Negotiate payment arrangements and settlements with customers.
- Consistently achieve monthly and quarterly collection targets.
- Maintain professional customer communication and accurate account documentation.
Debt Collection Officer
Derby Debt Collection
Sharjah
2020.06 - 2021.08
- Follow up on overdue customer accounts and support debt recovery processes.
- Assist clients with loan restructuring and payment solutions.
- Maintain accurate reporting and customer account records.
- Work towards monthly and annual performance targets.
Customer Service Optimizer
KITOPI
Dubai
2019.01 - 2020.03
- Manage inbound and outbound customer service operations for multiple restaurant brands.
- Resolve customer complaints to ensure high service satisfaction.
- Maintain KPI targets for call handling and operational efficiency.
- Work within multicultural teams across international locations and restaurant operations.
Education
MSc - Management with Project Management
BPP University
2022.01 - 2023.01
Bachelor of Engineering - Mechanical Engineering
Sigma Institute of Engineering
Skills
- Team Leadership & Staff Management
- Customer Service Excellence
- Operations Management
- Complaint Resolution
- Staff Scheduling & Coordination
- Project Management
- Sales & Marketing
- Social Media Management
- Communication & Negotiation
- Problem Solving
- Budget Awareness
- Microsoft Office Suite
- Performance & Target Management
- Relationship Building
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Social Media Platforms
- Google Reviews & Online Reputation Management
Accomplishments
- Recognized for delivering high customer service standards across hospitality and customer-facing roles.
- Consistently achieved operational and performance targets in banking and hospitality industries.
- Awarded Employee of the Month for excellent customer handling and teamwork.
Personal Information
Title: Assistant Restaurant Manager
References
Available upon request.
Interests
- Sales & Marketing
- Leadership Development
- Team Building Activities
- Sports
- Geopolitics
Timeline
Support Worker
Demand Recruitment Service
2025.01 - 2026.04
Teaching Assistant
Teachnow
2023.05 - 2024.07
Assistant Restaurant Manager
The Cardamom Club & Sport Lounge
2022.03 - 2026.04
MSc - Management with Project Management
BPP University
2022.01 - 2023.01
Senior Debt Collection Officer
Hadaf Al Kahlij Debt Collection
2021.09 - 2021.12
Debt Collection Officer
Derby Debt Collection
2020.06 - 2021.08
Customer Service Optimizer
KITOPI
2019.01 - 2020.03
Bachelor of Engineering - Mechanical Engineering
Sigma Institute of Engineering