Nazim Uddin
London
Summary
Experienced in transport operations and route planning, with a strong background in team leadership and staff management. Skilled in stakeholder engagement, including parents, schools, and local authorities, as well as SEND and passenger transport coordination. Proficient in performance monitoring, KPI delivery, incident and complaints management, and CRM systems such as Cordic, UAttend, and MS 365. Adept at Excel reporting and admin control. Bilingual in English and Bengali.
Overview
10
10
years of professional experience
Work history
Trainee Youth Worker
Fitzrovia Youth in Action
- Experience includes planning, safeguarding, stakeholder engagement, and admin support
Lead Controller / Parent School Liaison Officer
HATS Transport
London
2023.07 - 2026.04
- Managed day-to-day transport operations across multiple London boroughs, ensuring safe and timely delivery of SEND and passenger transport services
- Coordinated drivers and passenger assistants, covering absences, reallocating routes, and maintaining service continuity under pressure
- Acted as primary liaison between parents, schools, local authorities, and internal teams, resolving issues quickly and professionally
- Monitored live operations, responding to delays, incidents, and last-minute changes to minimise disruption
- Maintained compliance with safeguarding, health & safety, and transport regulations
- Handled complaints and escalations, improving service delivery and customer satisfaction
- Supported onboarding and training of new staff, ensuring adherence to operational standards
- Used CRM and transport systems (Echo, Cordic) to manage bookings, updates, and reporting
Duty Manager
Iceland
2020.05 - 2023.07
- Managed online order fulfilment operations, leading picking teams to meet strict deadlines
- Trained new staff and improved team productivity through structured processes
- Maintained performance standards in a fast-paced retail environment
- Oversaw cash handling and supported revenue growth through upselling strategies
Digital Fundraising Executive
World Vision
2019.09 - 2020.02
- Delivered digital fundraising campaigns across social platforms
- Analysed campaign performance and audience trends to improve engagement
- Collaborated cross-functionally to align online and offline campaigns
Onboard Manager / Trainer
Virgin Trains
2016.05 - 2019.08
- Led onboard teams delivering high-level customer service
- Briefed and managed staff to meet operational and service KPIs
- Ensured compliance with safety and service standards
- Resolved customer issues in real-time within a fast-moving environment
Education
BTEC Level 3 - Applied Science
Regent High School
BTEC Level 3 - Business Studies
Regent High School
GCSEs -
Regent High School
Skills
- Transport Operations & Route Planning
- Team Leadership & Staff Management
- Stakeholder Engagement (Parents, Schools, Local Authorities)
- SEND & Passenger Transport Coordination
- Performance Monitoring & KPI Delivery
- Incident & Complaints Management
- CRM Systems (Cordic, UAttend, MS 365)
- Excel, Reporting & Admin Control
- Bilingual: English & Bengali
References
Available on request
Early Career
Somers Town Community Centre, Volunteer, Experience includes planning, safeguarding, stakeholder engagement, and admin support
Timeline
Lead Controller / Parent School Liaison Officer
HATS Transport
2023.07 - 2026.04
Duty Manager
Iceland
2020.05 - 2023.07
Digital Fundraising Executive
World Vision
2019.09 - 2020.02
Onboard Manager / Trainer
Virgin Trains
2016.05 - 2019.08
Trainee Youth Worker
Fitzrovia Youth in Action
BTEC Level 3 - Applied Science
Regent High School
BTEC Level 3 - Business Studies
Regent High School
GCSEs -
Regent High School