Paria Khoshnoo

• Delivering high-quality patient care in a fast-paced pharmacy that handles over 12,000 items monthly and continues to grow.
• I provide essential pharmacy services such as travel health clinic, flu injection, pharmacy first, NMS and health checks.
• Managing dispensary team and health counter.
• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty and just recently our pharmacy was awarded for best service with a Smile Award 2024
• I actively offer advice and educate patients about their medications and address any other concerns they may have
• I have prioritised patient safety by conducting continual reviews through audits, observations and clinical risk assessments.
• Actively supporting and educating my dispensary team on new system processes, while staying informed about updates to pharmacy systems.

• Tracked progress and provided education to chronically ill patients
• Ordered supplies according to expected pharmacy needs
• Placed timely and accurate supply orders to maintain optimal levels of medications, containers, labels and other materials
• Managed and mentored staff of two pharmacy advisor trainees and delivering focused training
• Developed network of medical professionals whose referrals led to average increase of patients' nomination to the pharmacy
• Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
• Providing pharmacy services such as NMS and flu vaccination
• Providing suitable health advice for OTC medications and PCS referral.

• Received prescriptions and checked against medical histories, safeguarding patient health and safety
• Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty
• Mentored pharmacy students during work experience placements
• Provided patients with pamphlets and verbal instructions about taking, handling and storing medications
• Assessed patients' medical histories to check medication suitability
• Providing NMS and FLU jab
• Providing OTC minor ailments and PCS referral.

• Responsible for accurately checking of more than 10,000 items per month and organising Medicines
• Managing more than 120 MDS patients
• Providing pharmacy services such as flu jab, smoking cessation and health MOT (cholesterol and blood sugar check)
• Utilised practical communications skills to maintain and build positive client relationships
• Applied expert knowledge for daily completion of tasks and streamlining workflows
• Provided excellent leadership skills to maintain steady and productive operations
• Assisted team members and customers regarding stock and inventory queries
• Employed excellent time-management skills to maximise dispensary work completion and reducing errors
• Engaged with training of two pre registration pharmacists and providing suitable learning and practice opportunities.

• Prioritised patient confidentiality, handling all patient information in accordance with Data Protection Act
• Assisted in daily medication dispensing, processing prescriptions and claiming
• Complied with NHS Pharmacy Regulations and General Pharmaceutical Council standards to protect patient safety
• Contributed with NHS audits by maintaining accurate, compliant documentation
• Handled patient complaints with calm, diplomacy and empathy to resolve concerns
• Assisted pharmacy teams in different aspects of pharmacy work.

• Working on the Student Group to address National Student concerns on Industrial Placements
• Working alongside an innovative student team and key people within the PS communications team to increase the availability and quality of industrial placements
• Through the general assistant role, developed organisation and time-management skills.

17.30/20, English, Math, Biology. Physics, Chemistry, Persian language and literature, Geology and theology.