PANKAJ KUMAR
SOUTHALL,LONDON
Summary
A highly skilled professional with expertise in receptive listening, effective presentation, and digital marketing understanding. Demonstrates exceptional diplomatic communication and persuasiveness, coupled with extensive knowledge of CRM systems and relationship management. Committed to leveraging these skills to drive successful marketing campaigns and foster strong client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer relationship account manager
Margdarshak Financial Services Limited
Suar (Rampur), India
12.2020 - 09.2024
- Handled multiple accounts efficiently, thereby maximising productivity.
- Conducted regular check-ins with clients, resulting in strong professional relationships.
- Identified potential upsell opportunities by understanding client needs and preferences.
- Implemented new strategies to improve overall customer experience.
- Oversaw all aspects of account management, including billing queries and dispute resolution.
Education
B.com - ACCOUNTING
Invertis university
India 01.2017 - 10.2020
Master of Business Administration - ACCOUNTING
Middlesex University
London 02.2025 -
Skills
- Receptive listening
- Effective presentation
- Digital marketing understanding
- Diplomatic communication
- Persuasiveness
- Knowledge of crm systems
- Relationship Management
Affiliations
- Playing cricket and listening music
Certification
yes
Languages
English
Upper intermediate
Hindi
Native
Punjabi
Upper intermediate
Timeline
Master of Business Administration - ACCOUNTING
Middlesex University
02.2025 -
Customer relationship account manager
Margdarshak Financial Services Limited
12.2020 - 09.2024
B.com - ACCOUNTING
Invertis university
01.2017 - 10.2020
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