Angela Barnes
Fleet,United Kingdom (+44)
Summary
Customer relationship and business development professional with 25+ years in ERP software and services. Track record of growing customer revenue, retaining strategic accounts, and driving adoption of cloud and ERP solutions. Known for delivering upsell growth while building long-term executive stakeholder relationships.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Customer Relationship Account Manager
Vision33
03.2022 - Current
- Manage a portfolio of approximately 70 SAP Business One customers, focusing on customer retention, growth, and strategic account development.
- Generated over £1 million annually in upsell revenue year on year through software and hosting services alone, excluding consultancy revenue.
- Increased revenue through strategic sales of SAP add-ons, integration projects, hosting services, and customer portals.
- Cultivated relationships across diverse portfolio of SAP Business One customers to enhance customer satisfaction and loyalty.
- Established trusted advisor relationships with key decision-makers, fostering long-term customer success and partnership.
- Met the prestigious Sales Club criteria two years in a row which is only awarded to high annual revenue growth achiever
- Partner with international delivery teams to ensure successful project implementation.
- Mentor and support graduate team members.
- Key Achievements
Business Development Manager
Nolan Business Solutions
12.2012 - 02.2022
- Managed customer base of over 120 Dynamics GP and NetSuite clients, driving account growth, enhancing customer retention, and identifying new business opportunities.
- Generated over £1 million annually in upsell revenue through software, consultancy, hosting services, and bespoke development solutions.
- Secured new NetSuite and Dynamics GP implementation projects, contributing to overall business growth.
- Cultivated long-term customer relationships, consistently surpassing revenue targets and fostering loyalty.
- Influenced product development by gathering and communicating customer feedback.
- Expanded expertise in cloud-based software and ERP solutions.
- Key Achievements
Account Manager
m-hance (formerly Calyx Software)
11.2008 - 12.2012
- Successfully managed approximately 40 customer accounts remotely.
- Managed a portfolio of Dynamics GP and CRM customers throughout the UK.
- Facilitated annual contract renewal discussions, achieving favourable terms for both parties.
- Showcased key accomplishments that enhanced customer satisfaction and loyalty.
- Established partnerships with third-party software vendors, expanding service offerings and improving customer solutions.
- Organised and delivered customer events, webinars, and user group activities.
- Supported successful launches of new software products and early adopter programmes.
- Executed sales of SharePoint solutions, Managed Services, and Social Business solutions.
Account Manager
Advantage Business Solutions
09.2004 - 06.2005
- Consistently exceeded annual sales targets.
- Oversaw 31 Dynamics GP customer accounts, ensuring client satisfaction and retention.
- Managed customer accounts while identifying and pursuing new business opportunities.
- Secured 2 new Dynamics GP software projects through marketing-generated leads.
- Generated 3 new software projects through customer referrals.
- Won 7 new Dynamics GP support contracts.
- Closed the company's first CRM software sale in three years.
- Showcased key accomplishments to demonstrate value to stakeholders.
Training & Resource Manager
Touchstone Group Plc
09.1998 - 09.2004
- Managed consultancy resource planning and training operations, enhancing training delivery and efficiency.
- Led sales and marketing for public IT training courses, increasing course visibility and participant engagement.
- Managed utilisation and scheduling for a team of 12 IT consultants.
- Produced forecasting and resource utilisation reports.
- Supported financial management activities as assistant financial controller, ensuring compliance and accuracy in financial reporting.
- Highlighted significant contributions and successes within roles
Education
PMB Girls High School
South AfricaSkills
- ERP and business software solutions
- CRM systems and pipeline management
- Revenue growth and upselling
- Upselling techniques
- Solution selling and negotiation
- Contract Negotiation
- Account retention strategies
- Stakeholder management
- Project Coordination
- Cross-departmental engagement
- Partner Relationship Management
- Customer escalation
- Leadership & Collaboration
- Graduate development initiatives
- Relationship management
Certification
NetSuite Solution Sales, Microsoft Dynamics GP Financials, Microsoft CRM, Sandler Sales Training, Microsoft Solution Selling, Microsoft Demo to Win, SalesLogix, SunSystems, Hubspot, ACCA Accounting Framework, ACCA Management Information
Key Career Highlights
- 25+ years in ERP and IT software services
- £1M+ annual upsell revenue generated
- Managed portfolios of up to 120 customers
- SAP Business One, NetSuite, Dynamics GP & CRM knowledge
- Strong track record in retention, renewals, and revenue growth
- Experienced in both customer success and new business acquisition
Additional information
- Available for hybrid and remote customer-facing roles
- References available on request
Timeline
Customer Relationship Account Manager
Vision33
03.2022 - Current
Business Development Manager
Nolan Business Solutions
12.2012 - 02.2022
Account Manager
m-hance (formerly Calyx Software)
11.2008 - 12.2012
Account Manager
Advantage Business Solutions
09.2004 - 06.2005
Training & Resource Manager
Touchstone Group Plc
09.1998 - 09.2004
PMB Girls High School