Panagiota Tsichli

• Lantra is the UK's leading awarding body for workforce training in land-based industries. Currently focusing on the NHSS (National Highways Sector Schemes) department, specializing in road workers' training courses.
• Handled departmental requests to clear backlogs and meet team targets consistently.
• Produced customer training materials for clear, repeatable guidance.
  Printed in-house materials and coordinated stock orders for availability.
• Processed customer orders and issued certifications, skill cards, and e-cards.
• Enhanced team productivity with efficient delegation of tasks.
• Troubleshot potential problems before escalation, preventing major disruptions.
• Streamlined team communication by implementing effective coordination strategies.
• Improved workflow efficiency by developing process improvements.

• Working for DHL's Multichannel Fulfilment Centre in Rugby initially as a packer for the online orders of The Range. Have been trained to use the packaging equipment and machinery along with health and safety rules and manual handling techniques.
• Managed operations in the Despatch department alongside the Pick Query team.
• Adhered to health and safety regulations to maintain a safe working environment.
• Reduced damages with careful handling and storage of fragile items.
• Checked invoices against delivered items to ensure accuracy in record keeping.
• Coordinated with management, contributed valuable input during team meetings.

• Handled secure return of client files by applying SRA procedures and data protection requirements.
• Managed daily communication through secure database systems with clients and solicitors.
• Coordinated document return shipments, balancing timing, protocol adherence, and workflow needs.
• Improved client satisfaction by effectively handling complex casework issues.
• Provided expert advice on legal options, ensuring informed decision making.
• Conducted thorough investigations to resolve client concerns.
• Streamlined processes by implementing effective time-management strategies.
• Ensured adherence to data protection laws whilst managing sensitive information.

• Developed and ran company management system for ISO 9001 certification.
• Managed process documentation to support ISO 9001 audit readiness.
• Oversaw the administration of the company secretarial database
• Produced quotations, issued invoices, and processed orders to ensure timely financial transactions
• Monitored incoming emails and recorded details for follow-up.
  Answered telephone calls, logged requests, and routed messages for action.
• Prepared invoice payments and processed remittances to support timely settlement.
• Improved communication clarity by composing, typing, and translating correspondence.
• Organised travel requirements for staff
• Managed imports and exports and kept track of shipments
• Liaised with various stakeholders and arranged logistics
• Acted as the central point of contact for all customer communications
• Trained and developed personnel, improving skills and contributing to team performance.
• Handled equipment administration (UTI & Gas Meters) for two major oil tanker companies (2 fleets) for 3 years.
• Developed a highly professional working relationship with both Greek and International suppliers
• Maintained day-to-day compliance routines for ISO 9001 system operations.
• Increased efficiency of document retrieval with a well-organised filing system.

A two-year accelerated curriculum vocational training course on modern conservation and restoration of art works, focusing on oil paintings and Byzantine icons. Served my 6-month apprenticeship at the Museum of Byzantine Culture of Thessaloniki, Greece.