Pan Zhang
United Kingdom
Summary
Experienced in student care, homestay hosting, and cultural exchange. Skilled in supporting young people, fostering their wellbeing, and promoting cross-cultural understanding. Strong communication, patience, and organizational skills, with a proven ability to maintain professional boundaries and confidentiality.
Overview
16
16
years of professional experience
Work history
Homestay Host / 寄宿家庭接待
2023.01 - 2026.03
- Provide international students with a welcoming, safe and supportive accommodation.
- Assist students in adapting to UK life, culture, and school routines.
- Organize meals, daily schedules, and general welfare support.
- Maintain clear communication with parents and school staff.
- 为国际学生提供寄宿家庭住宿及生活支持。
- 协助学生适应英国生活、文化及学校作息。
- 安排日常饮食及生活事务，确保学生身心健康。
- 与家长及学校保持清晰沟通。
Shop Manager / Cashier / Accountant / 店铺会计sd
Osbornes Fish and Chips
, UK
2015.01 - 2026.03
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Daily cash handling and financial record-keeping.
- Assisted store with financial summaries and administrative support.
- 负责日常收银及账目管理。
- 协助店铺完成财务统计及行政支持。
Accountant & Business Assistant / 出纳及文书助理
Shenzhen Yueyuan Engineering Co., Ltd.
Shenzhen
2013.01 - 2014.01
- Handled daily cashier duties and banking transactions.
- Organized financial documents and business contracts.
- 负责公司出纳及银行业务。
- 整理财务单据和商务合同。
Museum Guide / 博物馆讲解员
Shuiyan Stone Museum, Shenzhen
Shenzhen
2010.01 - 2012.01
- Guided visitors and explained exhibits, providing educational and cultural insights.
- Received and assisted government officials and collectors from various industries.
- 为参观者提供讲解服务，介绍展品历史与文化背景。
- 负责接待政府官员及各行业收藏家。
- 提供专业的客户服务，确保参观活动顺利进行。
Education
Bachelor’s Degree - Accounting / 会计学学士学位
University of South China / 南华大学
Skills
- Homestay student care & welfare support / 寄宿学生照顾及福利支持
- Child/teen communication and guidance / 儿童及青少年沟通与引导
- Experienced in supporting teenagers and young people in educational settings / 具有支持青少年及学生成长的经验
- Active Listening / 积极倾听
- Confidentiality & Professional Boundaries / 保密与职业界限
- Patience & Calm Demeanour / 耐心与冷静
- Online Communication Skills / 在线沟通技能
- Cross-cultural awareness & adaptation / 跨文化理解与适应
- Organization and responsibility / 组织能力及责任心
- Strong interpersonal and communication skills / 良好的人际沟通能力
- Experience in cultural exchange activities and community engagement / 丰富的文化交流与社区活动经验
- Detail-oriented, responsible, and adaptable / 做事细致，责任心强，适应能力好
Community & Cultural Activities Volunteer / 社区文化活动志愿者
Assisted Chinese New Year community events and cultural performances., Delivered presentations in schools about Chinese culture and traditions. Supported students in understanding and participating in cultural activities.
协助华人社区春节活动及文化表演。在学校向学生介绍中国春节文化与传统。, 支持学生参与文化活动，促进跨文化理解。
Timeline
Homestay Host / 寄宿家庭接待
2023.01 - 2026.03
Shop Manager / Cashier / Accountant / 店铺会计sd
Osbornes Fish and Chips
2015.01 - 2026.03
Accountant & Business Assistant / 出纳及文书助理
Shenzhen Yueyuan Engineering Co., Ltd.
2013.01 - 2014.01
Museum Guide / 博物馆讲解员
Shuiyan Stone Museum, Shenzhen
2010.01 - 2012.01
Bachelor’s Degree - Accounting / 会计学学士学位
University of South China / 南华大学