Pamela Chidera Odurukwe
Bournemouth,Bournemouth
Summary
With an extensive five-year background in the fintech industry, I am a dedicated and driven customer support professional aiming to carve out a thriving career as a data scientist. My unwavering commitment to delivering exceptional results underscores my relentless pursuit of excellence in every task I undertake. I wholeheartedly embrace continuous learning and actively seek out challenging opportunities that push the boundaries of my current capabilities, fostering ongoing professional growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Success Executive
Interswitch Group
Lagos Nigeria
2020.09 - 2022.09
- Employed problem solving and troubleshooting skills whilst adhering to company protocols and utilizing platforms such as Postillion, Arbiter, and CRM to investigate and rectify complex transaction issues.
- Closely collaborated with the colleagues and cross-functional teams as well as company's partners to expedite the resolution of complaints, fostering contract renewals and business relationships.
- Achieved daily target through generation and analysis of financial reports using SQL and MS Excel, enabling data-driven recommendations to support business strategy and decision-making.
Call Centre Agent
Interswitch Group
Lagos Nigeria
2019.10 - 2020.09
- Handled high call volumes with effective communication and customer support skills, leveraging company's product knowledge for customer satisfaction and optimum productivity.
- Achieved daily performance goals of fifty call handling in line with KPI metrics and company's customer resolution objectives.
- Facilitated traceability of history and statistics by registering and reporting calls in CRM
Customer Support Agent
United Bank for Africa
Benue Nigeria
2018.02 - 2019.08
- Handled incoming calls and addressed customer inquiries, providing clear explanations of policies and pricing information.
- Assisted customers in selecting products that aligned with their specific needs and preferences.
- Achieved daily target of forty-five customer registrations on the digital banking platform.
Lecturer
Peace College of Health
Benue Nigeria
2015.05 - 2018.01
- Utilized diverse teaching methodologies such as group discussions and case studies, catering to the educational requirements of both adolescent and adult learners.
- Designed exams, assessments, and course content, including lecture materials and writing assignments.
- Monitored students' progress against educational targets, implementing positive interventions.
Education
Master of Science - Digital Health
Bournemouth University
Poole 2022.09 -
Master of Science - Data Science
Simplilearn
Online Certification 2023.05 -
Technology
Simplilearn
Online Certification 2023.04 - 2023.05
Bachelor of Science - Physiology
University of Benin
Nigeria 2011.01 - 2015.11
Skills
- Microsoft Excel
- SQL
- Power BI
- Tableau
- Weka
- CRM
Affiliations
- DorPIP Volunteer Researcher - 2023
Conduct research, analyze data, and deliver presentations to aid the fundraising team in achieving their goals and securing grants.
Certification
- Applied Data Analysis - futurelearn - 2023
- Power BI for beginners - simplilearn - 2023
- Data Analyst 101 - simplilearn - 2023
- Lean Six Sigma, Yellow Belt - goleansixsigma - 2021
- Customer Success Management Fundamentals - linkedinlearning -2020
Accomplishments
- 2023. Open Bright Scholarship Award Winner - Grant for women in STEM projects
- 2020. Interswitch, Customer support department - Best Performer Award
- 2018. UBA- ED's Exceptional digital banking champion award
- 2017. Peace college of health - Lecturer of the year award
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master of Science - Data Science
Simplilearn
2023.05 -
Technology
Simplilearn
2023.04 - 2023.05
Master of Science - Digital Health
Bournemouth University
2022.09 -
Customer Success Executive
Interswitch Group
2020.09 - 2022.09
Call Centre Agent
Interswitch Group
2019.10 - 2020.09
Customer Support Agent
United Bank for Africa
2018.02 - 2019.08
Lecturer
Peace College of Health
2015.05 - 2018.01
Bachelor of Science - Physiology
University of Benin
2011.01 - 2015.11