Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Accomplishments
Work availability
Quote
Timeline
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Pamela Chidera Odurukwe

Bournemouth,Bournemouth

Summary

With an extensive five-year background in the fintech industry, I am a dedicated and driven customer support professional aiming to carve out a thriving career as a data scientist. My unwavering commitment to delivering exceptional results underscores my relentless pursuit of excellence in every task I undertake. I wholeheartedly embrace continuous learning and actively seek out challenging opportunities that push the boundaries of my current capabilities, fostering ongoing professional growth.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Customer Success Executive

Interswitch Group
Lagos Nigeria
09.2020 - 09.2022
  • Employed problem solving and troubleshooting skills whilst adhering to company protocols and utilizing platforms such as Postillion, Arbiter, and CRM to investigate and rectify complex transaction issues.
  • Closely collaborated with the colleagues and cross-functional teams as well as company's partners to expedite the resolution of complaints, fostering contract renewals and business relationships.
  • Achieved daily target through generation and analysis of financial reports using SQL and MS Excel, enabling data-driven recommendations to support business strategy and decision-making.


Call Centre Agent

Interswitch Group
Lagos Nigeria
10.2019 - 09.2020
  • Handled high call volumes with effective communication and customer support skills, leveraging company's product knowledge for customer satisfaction and optimum productivity.
  • Achieved daily performance goals of fifty call handling in line with KPI metrics and company's customer resolution objectives.
  • Facilitated traceability of history and statistics by registering and reporting calls in CRM

Customer Support Agent

United Bank for Africa
Benue Nigeria
02.2018 - 08.2019
  • Handled incoming calls and addressed customer inquiries, providing clear explanations of policies and pricing information.
  • Assisted customers in selecting products that aligned with their specific needs and preferences.
  • Achieved daily target of forty-five customer registrations on the digital banking platform.


Lecturer

Peace College of Health
Benue Nigeria
05.2015 - 01.2018
  • Utilized diverse teaching methodologies such as group discussions and case studies, catering to the educational requirements of both adolescent and adult learners.
  • Designed exams, assessments, and course content, including lecture materials and writing assignments.
  • Monitored students' progress against educational targets, implementing positive interventions.

Education

Master of Science - Digital Health

Bournemouth University
Poole
09.2022 -

Master of Science - Data Science

Simplilearn
Online Certification
05.2023 -

Technology

Simplilearn
Online Certification
04.2023 - 05.2023

Bachelor of Science - Physiology

University of Benin
Nigeria
01.2011 - 11.2015

Skills

  • Microsoft Excel
  • SQL
  • Power BI
  • Tableau
  • Weka
  • CRM

Affiliations

  • DorPIP Volunteer Researcher - 2023

Conduct research, analyze data, and deliver presentations to aid the fundraising team in achieving their goals and securing grants.

Certification

  • Applied Data Analysis - futurelearn - 2023
  • Power BI for beginners - simplilearn - 2023
  • Data Analyst 101 - simplilearn - 2023
  • Lean Six Sigma, Yellow Belt - goleansixsigma - 2021
  • Customer Success Management Fundamentals - linkedinlearning -2020


Accomplishments

  • 2023. Open Bright Scholarship Award Winner - Grant for women in STEM projects
  • 2020. Interswitch, Customer support department - Best Performer Award
  • 2018. UBA- ED's Exceptional digital banking champion award
  • 2017. Peace college of health - Lecturer of the year award


Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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afternoon
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Master of Science - Data Science

Simplilearn
05.2023 -

Technology

Simplilearn
04.2023 - 05.2023

Master of Science - Digital Health

Bournemouth University
09.2022 -

Customer Success Executive

Interswitch Group
09.2020 - 09.2022

Call Centre Agent

Interswitch Group
10.2019 - 09.2020

Customer Support Agent

United Bank for Africa
02.2018 - 08.2019

Lecturer

Peace College of Health
05.2015 - 01.2018

Bachelor of Science - Physiology

University of Benin
01.2011 - 11.2015

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Pamela Chidera Odurukwe