Heman Haimanot
Summary
Dynamic and results-driven professional with a strong expertise in sales funnel management and business development. Demonstrates a solution-focused mindset and consultative approach, ensuring effective handling of client complaints and proactive anticipation of needs. Proficient in Microsoft Office Suite, CRM systems, and SaaS platforms, with a deep understanding of GDPR regulations. Excel proficiency complements a comfort with ambiguity, driving success in complex environments. Career goals include leveraging skills to enhance organisational growth and customer satisfaction.
Innovative Executive with knack for driving organisational growth and enhancing operational efficiency. Spearheaded major initiatives that streamlined processes, resulting in substantial cost savings and improved productivity. Known for fostering collaborative environments and delivering strategic solutions that align with business goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer Success Executive
Expana
12.2024 - 09.2025
- Serve as a key point of contact for clients, providing high-level support across Expana’s solutions, including access to Mintec Analytics.
- Manage user provisioning, subscription changes, and access controls to ensure seamless onboarding and account continuity.
- Act as a liaison between clients and internal technical and product teams to resolve issues efficiently and enhance platform value.
- Maintain a strong track record of identifying upsell and expansion opportunities, including successful upgrades to additional Mintec Analytics modules and packages.
- Proactively engage with clients through check-ins and solution-focused conversations to drive adoption, satisfaction, and retention.
- Maintain thorough documentation of customer interactions and escalate complex issues as appropriate.
Customer Success Executive
GLOBALDATA
09.2022 - 12.2024
- Manage a diverse portfolio of over 100 accounts within the financial markets, specializing in Venture Capitalists (VCs), Technology Transfer Offices (TTOs) and Investment Banks, with annualized revenue exceeding £7 million.
- Foster client relationships for maximum value and ROI, ensuring high levels of customer satisfaction and retention.
- Collaborate across departments to address client inquiries promptly and effectively resolve issues.
- Cultivate deep product knowledge and industry awareness to deliver customized solutions and drive ongoing client engagement.
- Work closely with Sales and Account teams to align strategies and goals with client objectives, contributing to revenue growth and client success.
- Utilize CRM systems to maintain data integrity and leverage data analytics to derive actionable insights for client relationships and business decisions.
- Key Skills: CRM Management, Account Management, Interpersonal Communication, Data Analytics, Strategic Client Engagement.
Customer Success Executive
BYP Network
01.2022 - 08.2022
- Assisting clients to post jobs on the job board and giving performance feedback.
- Assisting the product team with the delivery of BYP products and services.
- Reporting to the Account Managers to create impact reports and performance reviews for the clients.
- Liaising with the sales and marketing team to ensure operational tasks are being carried out effectively.
- Assisting the Content & Marketing team with content scheduling, editing, and carrying out Partnership interviews.
Account Manager
Moona
05.2021 - 07.2021
- I worked in a 360 sales role, and I am responsible for nurturing relationships and building rapport with the end goal of closing a sale. I have a great track record of doing so and I am consistent in meeting my KPI’s. I speak to decision makers that work for small to medium sized businesses and have occasionally spoken to larger companies. My most proud achievement thus far has been closing a deal with the Tower-London, they are a very competitive fashion retailer that generate substantial revenue on a yearly basis, and it was great to have them partner with a really new start up tech company like Moona.
Sales Development Representative
Arkk Solutions
03.2020 - 12.2020
- While serving as a sales development representative, I gained confidence in engaging with C-level executives, learning the importance of resilience in handling rejections objectively to secure meetings and meet company targets. The challenges posed by the pandemic truly tested my resilience, yet I maintained a positive outlook and persevered through numerous setbacks. Despite the difficulty, this experience allowed me to cultivate character and develop a skill set that I can apply to future roles.
Education
Economics BSC -
University of Reading
09.2016 - 04.2019
A-LEVEL’S - Economics (B), Design & Tech (B), Mathematics (B)
Bishop Challoner Sixth Form
GCSE’S - English Literature (B), English Language (C), Math (A), Biology (B), Chemistry (B), RE (B), Physical Education (B)
Bishop Challoner Catholic Federation of Schools
Skills
- Sales funnel management
- Solution-Focused mindset
- Understanding of gdpr regulations
- Consultative approach
- Microsoft office suite mastery
- SaaS platforms familiarity
- CRM systems mastery
- Complaint handling expertise
- Comfort with ambiguity
- Proactive anticipation
- Excel proficiency
- Business development
References
REFERENCE AVAILABLE UPON REQUEST
Timeline
Customer Success Executive
Expana
12.2024 - 09.2025
Customer Success Executive
GLOBALDATA
09.2022 - 12.2024
Customer Success Executive
BYP Network
01.2022 - 08.2022
Account Manager
Moona
05.2021 - 07.2021
Sales Development Representative
Arkk Solutions
03.2020 - 12.2020
Economics BSC -
University of Reading
09.2016 - 04.2019
A-LEVEL’S - Economics (B), Design & Tech (B), Mathematics (B)
Bishop Challoner Sixth Form
GCSE’S - English Literature (B), English Language (C), Math (A), Biology (B), Chemistry (B), RE (B), Physical Education (B)
Bishop Challoner Catholic Federation of Schools
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