PAMELA TWANA AGBEYEBIAWO
England
Summary
Consultant-minded professional with experience supporting advisory, research and business analysis projects across consulting and operational environment. Developed expertise in AI through postgraduate research on ethical AI in human resource management. Skilled in analysing business processes and contributing to data-driven recommendation, with strong interest in helping organisations adopt AI and deliver measurable value. Interested in supporting organisations in adopting Microsoft AI tools such as Copilot and driving measurable outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Receptionist
Fairgame
London
2025.08 - 2026.04
- Deliver customer-facing support in a fast-paced, technology-enabled environment, ensuring high service quality.
- Manage bookings, access systems, and customer data, supporting efficient operational workflows.
- Resolve customer and system-related issues using structured problem-solving approaches.
- Coordinate with internal teams to improve service delivery and maintain smooth customer flow.
Human resources assistant
The Express Delivery and Hauling Services LL
2023.07 - 2024.09
- Supported recruitment processes including candidate sourcing, screening, and interview coordination.
- Maintained employee records and HR data, ensuring accuracy and compliance.
- Assisted with onboarding processes and employee lifecycle management.
- Contributed to improving recruitment workflows and administrative efficiency.
Advisory consultant
Pricewaterhousecoopers
2022.11 - 2023.10
- Supported advisory and infrastructure-related projects through research, analysis, and preparation of client deliverables.
- Contributed to market research, feasibility assessment, and data validation to support decision-making.
- Worked collaboratively with teams to structure insights and support delivery of value-driven recommendations.
- Supported preparation of documentation and materials for client engagement and project communication.
Accounting assistant
Ghana Broadcasting Corporation
2021.06 - 2021.08
- Managed bookkeeping activities within the accounting department, supporting accurate financial recordkeeping.
- Processed and recorded invoice entries, ensuring accuracy and compliance with internal procedures.
- Maintained and updated financial records and databases, ensuring data integrity and accessibility for relevant stakeholders.
- Organised and filed both physical and digital documentation to maintain consistent and well-structured records.
- Sorted and distributed incoming mail to support efficient communication across departments.
- Prepared, photocopied, and printed documents for team members to assist with daily administrative operations.
Education
Master of Science - Business Management and Innovation
Birkbeck, University of London
London 10 2024 - 9 2025
Bachelor of Arts - Accounting and Chinese
University of Ghana
Ghana 8 2018 - 6 2022
A-Levels - Business
Mfantsiman Girls Senior High School
Ghana 10 2015 - 5 2018
Skills
- SPSS
- Microsoft Excel
- Microsoft Powerpoint
- AI tools for research and productivity
- HR Policies & Compliance
- Recruitment & Pre-Employment Screening
- Employee Onboarding & Engagement
- Payroll Administration (ADP Payroll)
- Data Analysis & Record Management
- Personnel Management
- Conflict & Complaint Resolution
- Customer Relations
- Microsoft Office Suite
- CRM Systems
- Administrative Operations
- Communication & Interpersonal Skills
- Attention to Detail
- Problem Solving
- Team Collaboration
Certification
- ACCA – Chartered Certified Accountant
- Association of Chartered Certified Accountants | Part Qualified
PROJECT EXPERIENCE
Market Feasibility Study-UNDP
- Contributed to research and validation for a feasibility study supporting development and investment decisions.
- Analysed project data and supported the development of evidence-based recommendations.
- Assisted in structuring insights used in client deliverables and strategic output.
CONSULTING PROJECTS
United Nations Development Program – Market Feasibility Study, PwC Ghana, Capital Projects & Infrastructure (CP&I) Unit, Actively participated in a market feasibility study project for the United Nations Development Program (UNDP), contributing to research and data validation for multiple client deliverables. Utilised ACCA knowledge to support financial assessments and ensure accuracy in reporting, while providing actionable insights to the project team.
REFERENCES
- Daniel, Agbeyebiawo, CEO, theexpress1122@gmail.com, The Express
- Kenneth, Asante, Manager, kenneth.kwame.asante@pwc.com, PwC
- Emmanuel, Ashitey, Assistant finance manager, ashiteyarmah2507@gmail.com, GBC
- Cletus, Agyenim-Boateng, Senior lecturer, cagyenim-boateng@ug.edu.gh
- Amanda, Antwi Manager, Amanda@wearefairgame.com, Fair Game.
Timeline
Receptionist
Fairgame
2025.08 - 2026.04
Human resources assistant
The Express Delivery and Hauling Services LL
2023.07 - 2024.09
Advisory consultant
Pricewaterhousecoopers
2022.11 - 2023.10
Accounting assistant
Ghana Broadcasting Corporation
2021.06 - 2021.08
Master of Science - Business Management and Innovation
Birkbeck, University of London
10 2024 - 9 2025
Bachelor of Arts - Accounting and Chinese
University of Ghana
8 2018 - 6 2022
A-Levels - Business
Mfantsiman Girls Senior High School
10 2015 - 5 2018