Pam West
Halifax,West Yorkshire
Summary
Proactive professional skilled in creating supportive environments through empathy and effective communication. Strong time management and conflict resolution abilities enable navigation of complex challenges. Focused on utilizing listening skills to foster positive outcomes and pursue growth opportunities. Experienced in leadership and team collaboration with a proven track record of organizational success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Manager
Arch-Way Project
Halifax, West Yorkshire
2019.01 - Current
- Managing small team of 4 staff members and 8 volunteers
- Creating safe place for 120 services users to attend on a weekly basis.
- Recruitment, training staff and volunteers
- Appraisals
- Ensuring adherence to regulatory bodies (e.g., Charity Commission), data protection laws, and health & safety standards.
- Grant writing
- Project Management
- Managing budgets
- Reporting to trustees
- Fundraising
- Communication & Networking: Building strong relationships with stakeholders, partners, and the public.
- Fostering positive work environment with regular team-building activities.
- Maintaining strong relationships with clients to secure collaborative work
Brand ambassador
Christian Dior
Leeds, West Yorkshire
2016.01 - 2019.11
- Sales and Targets: Actively sell products, meet or exceed individual and team sales targets, and drive daily revenue.
- Customer Consultations: Greet customers, listen to their needs, analyze skin types, and recommend personalized skincare or makeup regimes.
- Counter Maintenance and Merchandising: Ensure counters are clean, hygienic, well-stocked, and organized according to brand merchandising guidelines.
- Stock Control: Monitor inventory levels, re-order supplies, and unpack new stock.
- Clientele and Follow-up: Build a loyal client base by recording customer information (following GDPR), informing them of new products, and scheduling follow-up appointments.
- Brand Ambassador: Maintain a well-groomed, professional appearance, often wearing brand makeup, to act as an ambassador for the product line.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Administrative Tasks: Handle cash/card transactions, process returns, and assist with inventory counts.
Sales assistant
Harvey's of Halifax
Halifax, West Yorkshire
2014.04 - 2016.02
- Communication skills to provide detailed product information.
- Handled cash transactions, ensuring accurate accounting at end of each shift.
- Fostered welcoming store environment by maintaining clean and well-organised displays.
- Trained new staff members, fostering supportive working environment.
- Achieving sales targets
- Collaborated effectively with team members to meet sales targets.
Education
Bachelor of Arts - Arts
University of Bradford
Bradford 2017.09 - 2019.06
Skills
- Empathy and support
- Comprehension and patience
- Exceptional listening skills
- Leadership
- Effective time management
- Proactive mindset
- Communication proficiency
- Conflict Resolution
Affiliations
- Running
- Kayaking
- Free lance TV/ commercial make-up artist
Timeline
Manager
Arch-Way Project
2019.01 - Current
Bachelor of Arts - Arts
University of Bradford
2017.09 - 2019.06
Brand ambassador
Christian Dior
2016.01 - 2019.11
Sales assistant
Harvey's of Halifax
2014.04 - 2016.02