Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Paloma Acuña Martinez

London,Thornton Heath

Summary

Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Offering strong leadership and strategic planning capabilities with background in team management and operational oversight. Knowledgeable about enhancing productivity, fostering positive work environments, and driving continuous improvement. Ready to use and develop communication, problem-solving, and decision-making skills in Manager role.

Overview

8
8
years of professional experience

Work history

Marketing manager

Peko Peko Pedlar and Pedlar's Pitstop
London
05.2021 - Current
  • Developed marketing strategies for effective brand positioning.
  • Led team to drive customer engagement and loyalty.
  • Managed daily operations for smooth business functioning.
  • Trained staff members, ensuring excellent customer service.
  • Ordered supplies and maintained inventory for uninterrupted shop operation.
  • Monitored cleanliness of premises, maintaining a welcoming atmosphere.
  • Resolved customer complaints, enhancing company reputation.
  • Implemented health and safety regulations to ensure compliant operations.
  • Introduced new menu items based on seasonal availability and customer preferences.
  • Oversaw regular maintenance of coffee machines and other equipment to prevent operational disruptions.
  • Ensured compliance with food hygiene standards, maintaining high quality offerings.

Restaurant Waiter and Cashier

Nando's
London
01.2019 - 04.2021
  • Customer dining experience by providing top-notch service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Trained and mentored new cashiers and clerks in correct processes.

Travel agent

Inuk Travel
Madrid, Spain
05.2017 - 12.2018
  • Enhanced customer satisfaction by providing accurate travel advice and recommendations.
  • Tailored bespoke holiday packages for memorable experiences.
  • Assisted clients with passport applications, ensuring timely submissions.
  • Facilitated smooth booking processes to guarantee seamless travel experiences.
  • Prepared comprehensive travel itineraries using accessible formats for customers.
  • Created and communicated clear, detailed itineraries ahead of travel.

Education

Finance and Accounting

Anglia Ruskin University
London
01/2025 -

Tourism and Travel Agent

Instituto Vox
Spain
09/2016 - 06/2017

GCSEs -

Blanca de Castilla
Spain
09/2007 - 06/2012

Skills

  • Effective Communication
  • Teamwork
  • Problem Solving
  • Critical Thinking
  • Adaptability
  • Creativity
  • Leadership
  • Organization and Planning
  • Time Management
  • Empathy skills
  • Customer relationship management systems
  • Retail marketing
  • Stock counting
  • Social media marketing
  • Business administration
  • Team building and training
  • Ethical leadership
  • Staff recruitment
  • Operations management

Languages

English
Upper intermediate
Spanish
Native

Timeline

Marketing manager

Peko Peko Pedlar and Pedlar's Pitstop
05.2021 - Current

Restaurant Waiter and Cashier

Nando's
01.2019 - 04.2021

Travel agent

Inuk Travel
05.2017 - 12.2018

Finance and Accounting

Anglia Ruskin University
01/2025 -

Tourism and Travel Agent

Instituto Vox
09/2016 - 06/2017

GCSEs -

Blanca de Castilla
09/2007 - 06/2012

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Paloma Acuña Martinez