Pallavi Vaid
Slough,Berkshire
Summary
Dynamic professional with a robust skill set in communication, retail marketing, and customer service. Demonstrates exceptional written and verbal communication skills, coupled with confident and articulate speaking abilities. Proven expertise in product knowledge, complaint management, and sales techniques enhances customer relations and drives successful outcomes. Adept at handling cash transactions, processing refunds and exchanges, and utilising POS systems to ensure seamless operations. Committed to delivering excellent after-sales care and maintaining high standards of face-to-face selling.
Overview
12
12
years of professional experience
6045
6045
years of post-secondary education
Work history
Sales Administrator
Just Taps Ltd
Langley, Hampshire
09.2024 - Current
- Managed office supplies inventory ensuring always well-stocked .
- Streamlined order processing systems to maximise efficiency.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
- Handled direct mail campaigns successfully reaching targeted audience.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Increased current product and service sales through knowledgeable customer advice.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Updated company's CRM regularly, enabling accurate tracking of leads and customers.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Coordinated with the sales team, enhancing overall productivity.
Sales assistant
Slough Ceramics
Slough , Buckingham Avenue
01.2024 - 09.2024
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Received and processed product returns.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Managed client relationships from early stages of sales process through to post-sales
- Boosted product sales by offering selection guidance to customers.
- Carried out active selling from initial customer greeting.
- Helped customers obtain specialised help for refunds and exchanges.
- Accepted card, cash and cheque payments in POS register system.
- Analysed industry and competitor trends to enhance sales strategy.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Shelf stacker and Merchandiser
Premier Support Solution
Burnham , Buckingham Avenue
06.2023 - 12.2023
- Replaced stock on empty and low-quantity shelves.
- Stacked items neatly to create presentable shop displays.
- Moved cages onto shop floor with minimal disturbance to customers.
- Cleaned shelves, signs and aisle floors.
- Relocated misplaced stock to correct shelf.
- Stocked and faced-up shelves to create eye-catching displays and present merchandise effectively.
- Arranged items in order of use-by dates to reduce stock waste.
- Updated shelf prices and labels in line with store procedures.
- Arranged products to visual merchandising plans.
- Priced merchandise and verified accuracy of amount.
Administrator
Sonia Medical Hall
Ludhiana
09.2017 - 11.2022
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Computer Teacher
Amrit Indo Canadian Academy
Ludhiana
01.2014 - 07.2017
- Inputted grades on computer software to review criteria, generate past and present summary reports and maintain accurate information.
- Enhanced student interest in technology with innovative teaching strategies.
- Evaluated student performances in class and on tests and provided feedback.
- Prepared lesson content and delivery in line with curriculum guidelines.
- Implemented behaviour management strategies for optimised learning environment.
- Helped students and staff members troubleshoot technical issues.
Education
Master of Science - Data Analytics
London Metropolitan University
Holloway Road, London 01.2023 - 07.2024
Bachelor of Education - B.ed
Baba Kundan College For Women
03.2019
Bachelor of Computer Applications - Graduation
PCMSD College For Women
04.2013
Certificate of Higher Education - Humanities
Dev Raj Senior Secondary School
03.2010
Skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities (and experience)
- Empathic listener and persuasive speaker
- Speaking in public, to groups, or via electronic media
- Excellent presentation and negotiation skills
- Retail marketing
- Customer Service
- Customer relations
- Product expertise
- Complaint management
- Sales techniques
- POS Systems
- Excellent telephone manner
- After-sales care
- Face-to-face selling
- Empathy in customer handling
Custom
Volunteer Work/Community Involvement. Many companies are actively involved in their local communities, so any community involvement or volunteer work you reference could easily be considered relevant.
Personal Information
Languages
5,C1
Languages
English
Advanced (C1)
Timeline
Sales Administrator
Just Taps Ltd
09.2024 - Current
Sales assistant
Slough Ceramics
01.2024 - 09.2024
Shelf stacker and Merchandiser
Premier Support Solution
06.2023 - 12.2023
Master of Science - Data Analytics
London Metropolitan University
01.2023 - 07.2024
Administrator
Sonia Medical Hall
09.2017 - 11.2022
Computer Teacher
Amrit Indo Canadian Academy
01.2014 - 07.2017
Bachelor of Education - B.ed
Baba Kundan College For Women
Bachelor of Computer Applications - Graduation
PCMSD College For Women
Certificate of Higher Education - Humanities
Dev Raj Senior Secondary School
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