Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tamsin  Hopes

Tamsin Hopes

Shanklin,Isle of Wight

Summary

A highly motivated and adaptable individual with a strong background in customer engagement, communication, and support services. I thrive in fast-paced environments where empathy, problem-solving, and relationship-building are essential.

With experience in both administrative and customer-facing roles, I am skilled at managing high volumes of interactions across multiple communication channels, including phone, email, and social media. My ability to listen attentively and respond with care enables me to provide tailored support, ensuring a positive and meaningful experience.

My background in mentoring, education, and administrative support has equipped me with the ability to convey complex information in a clear and accessible manner while fostering strong connections with both individuals and wider communities. I am highly organised, proactive, and committed to continuous learning, always seeking ways to improve processes and enhance the experience of those I support.

Passionate about making a difference, I am eager to contribute my skills to Alzheimer’s Society by providing compassionate and effective engagement with supporters, ensuring they feel valued and informed.

Overview

4
4
years of professional experience
6056
6056
years of post-secondary education

Work History

Sales administrator

PAWS Therapy and Assistance Dogs.
Remote., Remote.
08.2024 - Current
  • Delivered outstanding administrative support for smooth sales operations.
  • Provided comprehensive product information to potential customers, resulting in increased sales leads.

● Connect with prospective students in a professional manner and positively represent PAWS at all times
● Carry out exceptional pre-qualifying interviews that effectively screen the prospective handler and assess their dog for suitability
● Support the closing team to guide prospective students to an enrolment decision, if they meet the entry requirements and are a good fit.
● Follow-up applicants from lead stage quickly and efficiently via phone, email and WhatsApp
● Manage the application process and pipeline with care and attention to detail
● Work alongside our goal-smashing super team to reach and exceed team targets

Mentor.

Tubers Academy
Exeter, Devon
01.2023 - 12.2023
  • Delivering direct learner training.
  • Child progression and reporting.
  • Monitoring learner progress and targets.
  • Working with parents.
  • Centre/equipment maintenance during Alternative Provision sessions.
  • Working closely with Senior Mentor and management to ensure service standards and development.

LSA

The Outdoor school
Ivybridge , Devon
04.2022 - 12.2022
  • Motivating your pupils to achieve beyond their potential.
  • Supporting and encouraging pupils in their schoolwork.
  • Encouraging children to communicate.
  • Helping children to understand instructions.
  • Ensuring pupils feel comfortable and confident in their own abilities.
  • Listening to children read, reading to them, and telling them stories.
  • Looking after vulnerable children who require a dedicated person to manage their physical needs, including their hygiene.
  • Helping children who need extra support to complete tasks.
  • Supporting children during social activities, outings, and sports events.
  • Helping children prepare for activities, such as Physical Education (PE).
  • Helping children during therapy sessions.
  • Supervising group activities.
  • Assisting Teachers to plan learning activities, prepare learning materials, complete records, and carry out administrative tasks.
  • Supporting Teachers in managing class behaviour.
  • Following a child’s care plan.
  • Supervising pupils in the playground.
  • Clearing away materials and equipment after lessons.
  • Taking part in training.

Retail assistant

HMV
Plymouth , Devon
02.2021 - 07.2021
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Delivered outstanding in-store experience through positive and attentive customer service.

Education

PGCE - Primary Education (3-7)

Plymouth University
Plymouth
09.2021

BA Hons - Photography

Plymouth University
Plymouth
08.2018

Foundation Diploma- Art and design - Art and Design

Cornwall college
Truro
08.2017

A-Levels -

Truro College
Truro
06.2017

GCSEs -

The Roseland Community Academy.
Truro
06.2016

Skills

  • Excellent verbal and written communication skills
  • Strong interpersonal and relationship-building abilities
  • Proficient in database management and CRM systems
  • Empathetic and compassionate approach to customer service
  • Adaptable and solutions-oriented mindset
  • High attention to detail and organisational skills
  • Experience in remote work and digital communication tools
  • Continuous improvement mindset and team collaboration

Timeline

Sales administrator

PAWS Therapy and Assistance Dogs.
08.2024 - Current

Mentor.

Tubers Academy
01.2023 - 12.2023

LSA

The Outdoor school
04.2022 - 12.2022

Retail assistant

HMV
02.2021 - 07.2021

PGCE - Primary Education (3-7)

Plymouth University

BA Hons - Photography

Plymouth University

Foundation Diploma- Art and design - Art and Design

Cornwall college

A-Levels -

Truro College

GCSEs -

The Roseland Community Academy.
Tamsin Hopes