A highly motivated and adaptable individual with a strong background in customer engagement, communication, and support services. I thrive in fast-paced environments where empathy, problem-solving, and relationship-building are essential.
With experience in both administrative and customer-facing roles, I am skilled at managing high volumes of interactions across multiple communication channels, including phone, email, and social media. My ability to listen attentively and respond with care enables me to provide tailored support, ensuring a positive and meaningful experience.
My background in mentoring, education, and administrative support has equipped me with the ability to convey complex information in a clear and accessible manner while fostering strong connections with both individuals and wider communities. I am highly organised, proactive, and committed to continuous learning, always seeking ways to improve processes and enhance the experience of those I support.
Passionate about making a difference, I am eager to contribute my skills to Alzheimer’s Society by providing compassionate and effective engagement with supporters, ensuring they feel valued and informed.
● Connect with prospective students in a professional manner and positively represent PAWS at all times
● Carry out exceptional pre-qualifying interviews that effectively screen the prospective handler and assess their dog for suitability
● Support the closing team to guide prospective students to an enrolment decision, if they meet the entry requirements and are a good fit.
● Follow-up applicants from lead stage quickly and efficiently via phone, email and WhatsApp
● Manage the application process and pipeline with care and attention to detail
● Work alongside our goal-smashing super team to reach and exceed team targets