Paige Loxton
Street,Somerset
Summary
Seasoned professional with keen focus on service management. Possess unique skills in strategic planning, problem-solving and team leadership that drive business success in fast-paced environments. Committed to achieving high standards of customer satisfaction and operational excellence.
Driven individual with knack for leadership and problem-solving. Demonstrates strong communication and organisational skills, coupled with deep understanding of customer service principles. Poised to enhance team performance and elevate customer satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Service Manager
Mencap
Street/Frome, Somerset
06.2024 - Current
- Managed customer complaints and compliments
- Payroll tasks
- Coordinated staff development training to improve overall service delivery.
- Implemented a new feedback system for more efficient performance reviews.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Helped achieve patient independence through guided tasks and activities.
- Encouraged social integration by facilitating community involvement opportunities.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Administered medication according to schedule, promoting optimal health outcomes.
- Participated in regular team meetings, enhancing quality of care provided.
- Provided transportation for medical appointments, ensuring timely arrival.
- Prepared nutritious meals that met special dietary needs of clients.
- Assured safety measures were met to prevent falls or accidents.
- Provided companionship during outings contributing to an active social life for clients.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and recordkeeping.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Assistant service manager
Mencap
Street/Frome, Somerset
09.2023 - 06.2024
- Coordinated logistics to enhance operational efficiency.
- Collaborated with other departments for effective problem solving.
- Trained new staff members to improve the overall service quality.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Provided transportation for medical appointments, ensuring timely arrival.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule, promoting optimal health outcomes.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Encouraged social integration by facilitating community involvement opportunities.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Participated in regular team meetings, enhancing quality of care provided.
- Actively listened to client concerns thus creating a comforting environment.
Relief and contracted support worker
Mencap
Street, Somerset
04.2021 - 09.2023
- Assured safety measures were met to prevent falls or accidents.
- Administered medication according to schedule, promoting optimal health outcomes.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Supported daily living skills training which increased client self-sufficiency.
- Supporting with independence skills
- Supporting out in the community and with day to day tasks
Administrator assistant
Timbers Tree Care
Wimborne , Dorset
10.2021 - 01.2022
- Handled daily post duties related to invoicing, ensuring timely communication.
- Maintained confidentiality whilst handling sensitive financial data.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Guided customers through available options – resulting in informed decision-making.
Business rates specialist
CPA
Bristol, Somerset
04.2021 - 09.2021
- Handled queries related to finance from other departments, facilitated cross-departmental understanding.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Performed administrative duties contributing towards smooth store operations.
- Ensured smooth running of operations with timely preparation of reports.
- Demonstrated a deep understanding of health and safety regulations during site visits.
- Established clear lines of communication with clients, keeping them informed about progress.
Customer services advisor
NHS Teleperformance
WFH, WFH
02.2021 - 04.2021
- Built enduring relationships with clients through excellent service provision over time.
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Promoted new products to customers, driving brand awareness.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Offered assistance to team members during peak hours, promoting efficiency.
Education
NVQ Level 3 - Care work
Level 3 Lead adult care worker
Somerset 09.2023 - 09.2024
Management in Care
L5 Leader In Adult Care
Somerset Skills
- Customer relations management
- Technical support knowledge
- Palliative care understanding
- resilience in difficult situations
- Dealing with vulnerable clients
- Advanced driving licence
- Empathy for clients
- Client assessment capabilities
- Self-Management
- Dementia care knowledge
- Dementia care expertise
- Assistive technology use
- Infection control knowledge
- Nutrition planning competency
- Risk assessment application
- Professional boundaries understanding
- Activities of Daily Living
- Medication Administration
- Meal preparation
- Care planning
- Social care
- Finance management
- Employment and education facilitation
- Physical therapy support
- Motivational interviewing
- Learning disabilities support
- Strength-based practice
- Client behaviour management
- Development support
- Disability awareness
- Clean driving record
- Activities planning
- Record-keeping
- Documentation expertise
- Mental health support
- Assertiveness
- Accommodation-based support
- Daily living assistance
- Nutrition knowledge
- Care needs assessment
- Health and safety procedures
- Medical appointment management
- Safeguarding policies
Affiliations
- FAMILY TIME IS IMPORTANT TO ME
Timeline
Service Manager
Mencap
06.2024 - Current
Assistant service manager
Mencap
09.2023 - 06.2024
NVQ Level 3 - Care work
Level 3 Lead adult care worker
09.2023 - 09.2024
Administrator assistant
Timbers Tree Care
10.2021 - 01.2022
Relief and contracted support worker
Mencap
04.2021 - 09.2023
Business rates specialist
CPA
04.2021 - 09.2021
Customer services advisor
NHS Teleperformance
02.2021 - 04.2021
Management in Care
L5 Leader In Adult Care
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