Oyinkansola Idowu
Manchester,Greater Manchester
Summary
With many years of working experience as a customer service advisor, I have provided excellent administrative support for both customers and companies, paying detailed attention to every detail of data entry and customer feedback. Specializing in quality, speed in performance improvements of quality control. Recognizing customers as the king in any business, I skillfully address their complaints and needs.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Customer service advisor
Folab Properties
Manchester, Greater Manchester
2020.08 - Current
- Registered and updated accurate customer information on database.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded customer communications to maintain proper documentation.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Customer service officer
Senami Bakery
Manchester, Manchester
2018.02 - 2020.06
- I maintained a working knowledge of available products and services.
- Provided professional and helpful support to new and existing clients.
- I recorded and processed customer data accurately.
- I responded to and summarised customer complaints and feedback.
- Engaged in team-building activities to build rapport with staff.
Customer assistant
De-deal Holdings & Logistics
Manchester, Greater Manchester
2016.03 - 2018.01
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
Education
NVQ Level 2 - Customer Services
Manchester College
Manchester 2015.09 - 2016.06
Skills
- Communication Skills
- Active Listening
- Decision Making
- Product Knowledge
- Microsoft Word, Excel
Languages
English
Fluent
Timeline
Customer service advisor
Folab Properties
2020.08 - Current
Customer service officer
Senami Bakery
2018.02 - 2020.06
Customer assistant
De-deal Holdings & Logistics
2016.03 - 2018.01
NVQ Level 2 - Customer Services
Manchester College
2015.09 - 2016.06