Owen Spaull

• Achieved smooth finishes by applying plaster materials to walls and ceilings.
• Prepared surfaces for plastering by cleaning and repairing damage.
• Created decorative mouldings with traditional plastering methods.
• Utilised scaffolding and ladders to reach high surfaces for plastering.
• Checked quality of work visually, maintaining high standards on all projects.
• Assisted with estimating job costs based on material requirements and labour hours needed.
• Planned and managed busy workload of projects and tasks with varying demands.

As this is my own business, I carry out all the office-based tasks, as well as the physical labour.

• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed customer orders with speed and accuracy.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Handled inbound telephone calls from interested customers.
• Conversed with customers using excellent telephone manner.
• Answered general enquiries via telephone and emails.
• Successfully delivered on tasks within tight deadlines.

• Achieved high customer satisfaction by providing excellent service.
• Built strong relationships with customers for increased loyalty.
• Delivered detailed product knowledge to potential buyers.
• Identified suitable vehicles for customers' needs, enhancing their buying experience.
• Assisted in arranging finance options for customers, making purchasing process easier.
• Resolved customer complaints promptly, maintaining company's reputation.
• Collaborated efficiently with team members, fostering a productive work environment.
• Participated actively in sales meetings, contributing valuable ideas and feedback.
• Personalised customer service and tailored selling strategies to different customer types.