Owen Etches
Droylsden,,Greater Manchester
Summary
An honest and oriented member of any given team. Dedicated to helping and supporting people from all backgrounds. Knowledgeable about different systems, different walks of life, how to communicate with those who have vulnerabilities. Willing to undergo learning for alternative qualifications alongside degree in English Literature.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work history
Widening Access Ambassador
University of Hertfordshire
Hatfield, Hertfordshire
2024.04 - 2026.06
Assisted students from vulnerable backgrounds with Higher Education queries, financial concerns, and literacy skills, enhancing their academic readiness.
Guest speaker at the BEST conference located in Hertfordshire as part of an Access and Participation initiative, alongside TEDx speaker Dr. Dominique Thompson.
Coordinated events with a large team to engage students in learning, fostering a supportive educational environment.
Facilitated mentorship programmes in Hertfordshire, addressing the needs of vulnerable students and providing guidance on available options.
Senior Debt Agent
Centrica
Stockport
2023.01 - 2023.04
Delivered empathetic advice to customers facing severe debt challenges, fostering trust and understanding.
Collaborated with Citizens Advice to connect vulnerable customers with crucial support resources.
Enhanced expertise in Microsoft and cloud-native infrastructures to better support customer needs.
Education
Bachelor of Arts - English Literature and Creative Writing
University of Hertfordshire
Hatfield 2023.09 - 2026.09
Certificate of Higher Education - Sociology
Manchester Metropolitan University
Manchester 2019.09 - 2021.09
Skills
- Educational outreach
- Student engagement
- Digital literacy skills
- Safeguarding training
- Troubleshooting support
- Empathetic communication
Affiliations
- Volunteer IT support for a client-sided emulated environment.
- Long-form creative writing projects.
References
References available upon request.
Timeline
Widening Access Ambassador
University of Hertfordshire
2024.04 - 2026.06
Bachelor of Arts - English Literature and Creative Writing
University of Hertfordshire
2023.09 - 2026.09
Senior Debt Agent
Centrica
2023.01 - 2023.04
Certificate of Higher Education - Sociology
Manchester Metropolitan University
2019.09 - 2021.09