Owen Dix
York,North Yorkshire
Summary
Personable and customer-driven worker successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients. Excels in delivering guest and client satisfaction, and sticking to target deadlines.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Night Receptionist
Premier Inn
York, North Yorkshire
08.2022 - Current
- Greeted and welcomed guests on arrival, completing check-in procedures and providing room keys.
- Effectively dealt with all enquires throughout night shift.
- Facilitated smooth and efficient handovers, clearly communicating relevant information to day shift staff.
- Embodied brand values in customer-facing role to enhance guests' stays and exceed expectations.
- Prepared hotel for morning shift, supporting multiple departments based on demand.
- Adhered to and upheld security procedures to maximise safety for up to 200 guests and 3 other staff members.
Bar Staff Member
Stonegate Pubs
Birmingham, West Midlands
04.2018 - 10.2020
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Education
Bachelor of Arts - Modern Languages
University of Birmingham
Birmingham 09.2019 - 07.2023
A-Levels -
Landau Forte Academy Tamworth Sixth Form
Tamworth 09.2016 - 06.2019
GCSEs -
The Rawlett School (An Aet Academy)
Tamworth 09.2011 - 06.2016
Skills
- Customer service
- Handover briefings
- VIP guest experience
- Conflict resolution
- French vernacular
- Interpersonal communications
Languages
English
Native
French
Fluent
Timeline
Night Receptionist
Premier Inn
08.2022 - Current
Bachelor of Arts - Modern Languages
University of Birmingham
09.2019 - 07.2023
Bar Staff Member
Stonegate Pubs
04.2018 - 10.2020
A-Levels -
Landau Forte Academy Tamworth Sixth Form
09.2016 - 06.2019
GCSEs -
The Rawlett School (An Aet Academy)
09.2011 - 06.2016
Similar Profiles
Vicky CristeaVicky Cristea
Duty Manager at Premier InnDuty Manager at Premier Inn
Akshay AgarwalAkshay Agarwal
Regional Operations Manager at Premier InnRegional Operations Manager at Premier Inn
Mihaela StefanMihaela Stefan
Front of House Employee at Premier InnFront of House Employee at Premier Inn