Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Industries
Functional Areas
Timeline
Generic
Owais Zafar

Owais Zafar

North Ayrshire,Pakistan

Summary

Experienced and results-oriented management professional with a strong background in General Management, Recruitment, and eCommerce Operations. Proven success in building, leading, and developing high-performing teams across healthcare, logistics, warehousing, and digital commerce sectors. Skilled in talent acquisition, workforce planning, business development, team leadership, and operational management.

Demonstrated ability to recruit and manage large teams of Care Workers, Support Workers, Warehouse Operatives, Courier Drivers, and eCommerce professionals while ensuring client satisfaction and business growth. Experienced in enhancing business performance through effective use of eCommerce platforms, social media marketing, and local business promotion strategies.

A commercially focused leader with excellent communication, relationship-building, and problem-solving skills, committed to driving operational excellence, improving performance, and delivering sustainable business results.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Recruitment Consultant

Onnara LTD
Newcastle upon Tyne
2024.03 - Current

Highly motivated Recruitment Consultant responsible for delivering end-to-end recruitment solutions across the healthcare, logistics, and warehousing sectors. Successfully built and maintained a reliable workforce of Support Workers, Care Workers, Warehouse Executives, and Courier Drivers to meet the staffing demands of multiple client organizations. Played a key role in ensuring consistent shift coverage, workforce retention, and exceptional client satisfaction through proactive talent acquisition and relationship management.

  • Managed the full recruitment lifecycle, including candidate sourcing, screening, interviewing, onboarding, compliance checks, and placement.
  • Recruited, developed, and maintained a strong pool of qualified Support Workers and Care Workers to provide seamless shift coverage across multiple care homes and healthcare facilities.
  • Built and managed a workforce of Warehouse Executives to support staffing requirements for various warehouse and distribution operations.
  • Recruited and coordinated Courier Drivers for deployment across multiple courier and logistics companies, ensuring timely fulfillment of client workforce demands.
  • Utilized a variety of recruitment channels, including job boards, social media platforms, referrals, networking, and direct sourcing techniques to attract high-quality candidates.
  • Conducted candidate assessments, interviews, reference checks, right-to-work verification, and compliance documentation in line with company and industry standards.
  • Maintained strong relationships with clients to understand workforce requirements, staffing forecasts, and operational priorities.
  • Coordinated shift bookings, workforce scheduling, and last-minute staffing requests to ensure continuous service delivery and high fill rates.
  • Monitored employee performance, attendance, and engagement while implementing retention strategies to reduce turnover.
  • Maintained accurate candidate and client records within recruitment and CRM systems.
  • Negotiated employment terms and managed candidate expectations throughout the recruitment process.
  • Collaborated with operations and account management teams to ensure efficient workforce planning and client satisfaction.
  • Consistently achieved recruitment targets, placement goals, and service-level agreements within fast-paced and high-volume environments.
  • Successfully built and scaled a dependable workforce across healthcare, warehousing, and logistics sectors.
  • Achieved high shift-fill rates by maintaining an active and readily available candidate database.
  • Reduced client staffing shortages through proactive recruitment planning and talent pipeline development.
  • Established long-term relationships with both clients and candidates, resulting in repeat business and strong workforce retention.
  • Consistently exceeded recruitment KPIs and placement targets while maintaining high compliance standards.

General Manager

DirAction
Lahore, Pakistan
2022.05 - 2024.01

Results-driven General Manager responsible for developing and executing the company's strategic vision by building and leading high-performing teams across eCommerce, training, marketing, business development, and public relations. Instrumental in establishing a strong organisational foundation, driving revenue growth, enhancing brand reputation, and creating scalable business operations.

  • Recruited, developed, and managed a multidisciplinary team consisting of eCommerce Experts, eCommerce Trainers, Social Media Managers, Business Development Managers, and PR Managers.
  • Designed the organizational structure, departmental goals, and performance frameworks to support sustainable business growth.
  • Established and implemented eCommerce strategies that increased online sales, improved customer experience, and expanded market reach.
  • Developed training programs and professional development initiatives to enhance team capabilities, productivity, and industry expertise.
  • Directed social media and digital marketing strategies to strengthen brand awareness, customer engagement, and lead generation.
  • Led business development initiatives, identifying new market opportunities, strategic partnerships, and revenue streams.
  • Oversaw public relations activities, including media relations, corporate communications, reputation management, and brand positioning.
  • Collaborated with department leaders to align operational objectives with overall company goals and long-term business strategy.
  • Managed budgets, resource allocation, and operational processes to maximize efficiency and profitability.
  • Established key performance indicators (KPIs) and reporting systems to monitor departmental performance and business outcomes.
  • Fostered a culture of innovation, collaboration, accountability, and continuous improvement across the organization.
  • Represented the company in negotiations, industry events, stakeholder meetings, and strategic partnerships.
  • Successfully built and scaled a high-performing cross-functional team from the ground up.
  • Created a strong company presence through integrated eCommerce, marketing, business development, and public relations strategies.
  • Increased organizational effectiveness by implementing structured training and performance management programs.
  • Contributed to significant business growth through strategic planning, market expansion, and customer acquisition initiatives.
  • Established a reputable and competitive brand within the industry through effective leadership and team development.

Amazon Business Consultant

Four Twigs LLC
Wyoming, USA
2021.08 - 2022.10
  • Working as an Amazon Business Consultant
  • Providing Consultancy to the Amazon Team of Four Twigs in order to meet the Sales
  • Handling Launched Products during in and off Season
  • To assist in the development of Launching New Products as per Event Targeting on Amazon
  • Make Recommendations to the Management and Team to welcome Analytical Procedures through Presentations or written Reports
  • Gather and organize information about the ongoing projects and confer with the team to ensure changes are working
  • 1.4 years

Ecommerce Manager

DT Modern Tech
Lahore
2020.11 - 2021.11
  • Worked as an Ecommerce Manager
  • Leading Amazon Team as an Ecommerce Manager
  • Offering Consultancy to the International Clients of DT Modern Tech
  • Providing Consultancy to the Amazon Team of DT Modern Tech in order to meet the targets of the Clients
  • Handling Multiple Projects 'Amazon Seller Centrals' for Amazon Private Label
  • Successfully Launched & Managed 7 Private Labels in US
  • Successfully Launched & Managed 2 Private Labels in CA
  • To assist in the development of Learning Business on Amazon
  • Rapidly establishing a good working relationship with the Team and Clients
  • Make Recommendations to the Management and Team to welcome Analytical Procedures through Presentations or written Reports
  • 1 year

ESD Manager & Senior Amazon Executive

Enablers
Lahore
2020.04 - 2021.05
  • Worked as an ESD Manager & Senior Amazon Executive
  • Handling Enablers Seller Dashboard (ESD) as a Manager
  • Handling Multiple Projects 'Amazon Seller Centrals' for Amazon FBA Private Label & Wholesale
  • Providing Support to the Amazon Team of Enablers in order to meet targets for the clients of Enablers
  • Successfully Launched & Managed 22 Wholesale Products in UK
  • Successfully Launched & Managed 4 Private Labels in US & UK
  • To assist in the development of Learning Business on Amazon
  • Rapidly establishing a good working relationship with the Team & Clients
  • Make recommendations to management and team to welcome analytical procedures through presentations or written reports.
  • Gather and organize information about the ongoing projects and confer with the team to ensure changes are working.
  • 1.1 years

Amazon Business Consultant & Trainer

MashMeem
Texas
2019.04 - 2020.04
  • Worked as an Amazon Business Consultant & Trainer
  • Provide Training to the Locals and International Students of MashMeem
  • Leading Amazon Team as a Team Manager
  • Successfully Launched & Managed 5 Private Labels in US & CA
  • Successfully Launched & Managed 13 Wholesale Products in US & UK
  • Providing Support to the Amazon Team of MashMeem in order to meet the targets of the Clients of MashMeem
  • To assist in the development of Learning Business on Amazon
  • Rapidly establishing a good working relationship with the Team and Clients
  • Make Recommendations to the Management and Team to welcome Analytical Procedures through Presentations or written Reports
  • 1 year

Project Launch Lead

Amplio Digital
Boulder
2017.02 - 2019.02
  • Worked as a Project Launch Lead
  • Implemented Seasonal and Trend based forecasting models to forecast each month's Revenue with accuracy from 80% to 95%.
  • Make recommendations to management and team to welcome analytical procedures through presentations or written reports.
  • Gather and organize information about the ongoing projects and confer with the team to ensure changes are working.
  • Prioritizing and managing Multiple Projects 'Amazon Seller Centrals' at one time
  • Successfully Launched & Managed 20+ Private Labels in US, UK & CA as a Project Launch Lead
  • Providing Support to the Amazon Team of Amplio in order to meet targets for the clients of Amplio Digital
  • To assist in the development of learning Business on Amazon
  • Rapidly establishing a good working relationship with the Team & Clients
  • 2 years

Education

BSCS -

University of Management & Technology (UMT)
Lahore

Skills

  • Amazon Business Management
  • Amazon Business Trainings
  • A-Z Amazon Account Handling
  • Competitor & Niche Analysis
  • FBM Orders Management
  • Listing Creation & Optimization
  • Master Keyword Research for Amazon Private Label
  • PPC Campaigns Management
  • Product research for Amazon Private Label
  • Product research for Amazon Wholesale
  • Product Sourcing for Amazon Private Label
  • Product Launching & Ranking
  • Seller Central Management

Certification

  • Certified Freedom Ticket Graduate - Freedom Ticket (H10) - Starting May 2021
  • Amazon Virtual Assistant - Enablers - Starting July 2020
  • Web Developer - E-Rozgaar (Punjab University, Lahore) - Starting June 2020
  • Amazon Wholesale Expert - Ecommerce Virtual Experts LLC - Starting May 2020
  • Helium 10 Certified Professional - Helium 10 Academy - Starting May 2020
  • Amazon PPC Campaigns Specialist - Amazon Advertising Console - Starting August 2019
  • Amazon SEO, Reviews, Listing Optimization & PPC Secrets - Udemy - Starting August 2018
  • Amazon Private Label Expert - Ecommerce Virtual Experts LLC - Starting August 2018

Languages

English - Native

Industries

Management

Functional Areas

Executive Management

Timeline

Recruitment Consultant

Onnara LTD
2024.03 - Current

General Manager

DirAction
2022.05 - 2024.01

Amazon Business Consultant

Four Twigs LLC
2021.08 - 2022.10

Ecommerce Manager

DT Modern Tech
2020.11 - 2021.11

ESD Manager & Senior Amazon Executive

Enablers
2020.04 - 2021.05

Amazon Business Consultant & Trainer

MashMeem
2019.04 - 2020.04

Project Launch Lead

Amplio Digital
2017.02 - 2019.02

BSCS -

University of Management & Technology (UMT)
Owais Zafar