Ovidiu Draguti
Widnes
Summary
Detail-oriented professional with expertise in facilitating complex dispute resolution and handling both B2C and B2B customer relations. Proficient in Microsoft Office Suite, with entry-level skills in Excel 365, and a strong focus on data confidentiality and payment processing. Experienced as a complaint specialist and data analyst at an entry level, aiming to leverage these skills to enhance organisational efficiency and customer satisfaction.
Overview
3
3
Languages
11
11
years of professional experience
Work History
HGV Class 1 Driver
Challenge TRG
Widnes, Halton
03.2019 - 03.2022
- Completed 5-8 daily deliveries efficiently through careful route planning.
- Maintained exceptional fuel efficiency t hrough economical driving measures.
- Kept accurate driving hours records and complied with tachograph laws.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Supervised loading and unloading procedures using knowledge of manual handling, product security and storage optimization.
- Checked accuracy of all delivery and collection notes, submitting all Delivery notes paperwork on time.
International HGV class 1 Hartl
Hartl Timisoara
Vomp, Timisoara
08.2016 - 08.2017
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Performed a series of deliveries in the required time ,dealing with loading from one country and unloading in a different country most of the times ,all my runs had to cross at least trough at least 2-3 countries .
Call Centre Advisor
Netex SRL
Resita , Caras-Severin
07.2011 - 08.2016
- Offered best financial and lending advice to customers in line with latest legislation.
- Successfully handled 200+ help desk calls per shift with excellent troubleshooting skills.
- Maintained in-depth understanding of insurance product offerings to deliver high-quality advice.
- Secured 5-star customer satisfaction rating with prompt and knowledgeable service.
- Successfully managed inbound calls 90% faster than target times.
Education
NVQ Level 1 - Digital Contact Centre
Complete Skills Solutions
Bachelor of Business Administration - Business management course
Business management course
Google data analyst - Analyst
Google
Skills
- Facilitated complex dispute resolution
- Microsoft Office Suite
- Entry-level proficiency in Excel 365
- Data confidentiality
- Payment processing
- Customer relations
- Handling B2C and B2B customers , front-office and back office
- Data analyst entry level
- Complaint specialist
Languages
English
Advanced
C1
Italian
Intermediate
B1
Romainian
Proficient
C2
Education
Current,Current,Current
Languages
5
Timeline
HGV Class 1 Driver
Challenge TRG
03.2019 - 03.2022
International HGV class 1 Hartl
Hartl Timisoara
08.2016 - 08.2017
Call Centre Advisor
Netex SRL
07.2011 - 08.2016
NVQ Level 1 - Digital Contact Centre
Complete Skills Solutions
Bachelor of Business Administration - Business management course
Business management course
Google data analyst - Analyst
Google