Ovidiu Draguti

• Provided real-time interpretation services to enhance doctor-patient relationships.
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• Assisted in obtaining informed consent for surgical procedures by interpreting legal and medical information accurately to patients.
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• Maintained cultural sensitivity whilst interpreting, fostering mutual respect amongst clients.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Enhanced vehicle longevity with regular maintenance checks and servicing.
• Communicated effectively with dispatchers, maintaining constant communication during trips.
• Maintained safety standards for the benefit of self, cargo and other road users.
• Managed stress effectively during high-traffic situations or unexpected route changes.

• Directed resolution of customer complaints, significantly improving satisfaction levels.90% case resolution provided.

• Oversaw 10-50 complaints per day within B2C and B2B frameworks.

Implemented multi-line telephone systems to optimise call efficiency across various regions including Italy, the UK, and Switzerland.Answered from 50 to 200 calls daily from all this lines