Ottilie Hill
Summary
Motivated and reliable hospitality professional with experience in waitressing, customer service, and fast-paced environments. Confident working under pressure, managing multiple tasks, and delivering high standards of service. Strong communication skills with the ability to create a welcoming atmosphere and ensure positive customer experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Waitress
Bolete
Neston, Cheshire
2025.02 - Current
- Deliver high-quality customer service in a busy dining environment
- Maintain hygiene and health & safety standards
- Handle customer orders and payments accurately
- Support team during peak service periods
- Improved customer satisfaction by providing efficient and friendly service.
Waitress
Paisley Grey
Neston, Cheshire
2020.10 - 2022.04
- Provided attentive service and built strong customer relationships
- Prepared drinks following formal coffee training
- Managed till operations and ensured efficient service flow
- Maintained a clean and organised workspace
- Accommodated special event needs, provided customised services for parties.
Hospitality & Catering Volunteer
Keswick Ministries & Gloddaeth Holidays
Keswick & Oswestry
2024.08 - 2024.08
- Assisted in food preparation and service in high-pressure settings
- Followed strict hygiene and food safety procedures
- Worked collaboratively within a team to meet demand
Jewellery Manufacturer and Sales Assistant
Balducci Jewellers
Neston, Cheshire
2023.12 - 2025.09
- Delivered excellent face-to-face customer service
- Handled transactions and managed shop floor presentation
- Developed strong interpersonal and sales skills
Education
Bachelor of Arts - Fashion Design and Development
University of the Arts London – London College of Fashion
London 2025.09 -
Level 3 Applied General Extended Diploma - Fashion, Art and Design
City of Liverpool College
Liverpool 2022.09 - 2025.08
Skills
- Excellent customer service and communication
- Food and beverage service (including coffee preparation)
- Cash handling and till operation
- Ability to work under pressure in busy environments
- Teamwork and independent working
- Time management and organisation
- Strong attention to cleanliness and hygiene
- Problem-solving and adaptability
- Flexible availability, including evenings and Saturdays
- Confident in fast-paced, customer-facing roles
- Positive, friendly, and professional attitude
Certification
- Level 2 Food Hygiene & Safety (Catering)
- Gold Duke of Edinburgh Award
Timeline
Bachelor of Arts - Fashion Design and Development
University of the Arts London – London College of Fashion
2025.09 -
Waitress
Bolete
2025.02 - Current
Hospitality & Catering Volunteer
Keswick Ministries & Gloddaeth Holidays
2024.08 - 2024.08
Jewellery Manufacturer and Sales Assistant
Balducci Jewellers
2023.12 - 2025.09
Level 3 Applied General Extended Diploma - Fashion, Art and Design
City of Liverpool College
2022.09 - 2025.08
Waitress
Paisley Grey
2020.10 - 2022.04