Osian Phillips
Penarth,Vale of Glamorgan
Summary
Enthusiastic individual focusing on gaining practical experience in Finance. Capable of supporting projects and tasks through strong analytical skills and creative problem-solving. Eager to contribute to team success and learn new processes.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Work Experience
Motivate Talent
Dubai
11.2023 - 12.2024
- Increased team productivity by taking diligent meeting minutes.
- Solved complex problems with effective teamwork and communication skills.
- Streamlined filing system, enhancing office efficiency.
Customer service adviser for IT Service/Operations
Cardiff University
Cardiff, Cardiff
09.2024 - 11.2024
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily for faster issue resolution.
- Strengthened client relationships with clear communication and problem-solving skills.
- Managed complex customer issues to successful resolution.
Substitute teacher
Teacher Active
Cardiff, Cardiff
03.2023 - 08.2024
- Achieved enhanced student engagement by adopting creative teaching methods.
- Developed individual learning plans for students with special educational needs.
- Managed classroom behaviour effectively, ensuring a conducive learning environment.
- Collaborated with colleagues to plan and organise school events and outings.
- Worked cohesively with LSAs in my class, allowing me to exercise not only teamwork but also management and delegation to prepare and carry out lessons.
Education
A-Levels -
Ysgol Gymraeg Bro Morgannwg
Barry 2015 - 05.2022
Skills
- Microsoft office proficiency
- Effective communication
- Account reconciliation
- Excel charts and pivot tables
- Data analysis
- Client relationship management
Affiliations
- Uni of Leicester 1st team rugby player
- Past University of Leicester 2nd team golfer
Accomplishments
Cardiff Blues under 16s rugby
Wales rugby cup under 18s semi-finalists
Bronze Duke of Edinburgh
References
References available upon request.
Timeline
Customer service adviser for IT Service/Operations
Cardiff University
09.2024 - 11.2024
Work Experience
Motivate Talent
11.2023 - 12.2024
Substitute teacher
Teacher Active
03.2023 - 08.2024
A-Levels -
Ysgol Gymraeg Bro Morgannwg
2015 - 05.2022
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