O S I A N J O N E S

I am a friendly, hard working, flexible and versatile customer-focused hospitality professional with two years' experience of working full time in the renowned Cavern Club in Liverpool across their bar, club and restaurant. A senior bar and front-of house team member excelling in delivering a high quality service to a diverse customer range, including international clientele and celebrities. A native Welsh speaker able to reliably communicate in both English and Welsh. Able to work under pressure in a fast paced environment as part of a dynamic team. Passionate about delivering excellent service to customers and creating memorable experiences. A team player, supporting, teaching and training new colleagues and adapting to new requests and challenges. Holding a vast experience in a fast moving environment and possessing a strong foundation in communication, customer service, problem-solving, and trusted relationship-building. I am adept at delivering exceptional service experiences that foster customer satisfaction and brand loyalty. Known for my adaptability, attention to detail, and collaborative approach, I thrive in dynamic settings and am committed to achieving excellence in customer-facing roles. I am eager to build on my existing bar experience and expand my knowledge of mixology, customer service and bar operations. I am motivated to grow within the hospitality industry with a particular interest in developing advanced bar tending and management skills.