OSHIKA SHRESTHA
Woolw,Nepal
Summary
Driven Customer Success Support with knack for fostering client relationships and enhancing customer satisfaction. Spearheaded initiatives that streamlined support processes, leading to noticeable improvements in client retention and engagement. Focused on client satisfaction through strategic relationship management and data-driven insights. Excel in creating and implementing tailored solutions to enhance client engagement and retention.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Customer Success
Fusemachines Nepal
Kathmandu, Nepal
2021.12 - 2023.03
- Look into the issue reported by the clients and solve them, make reports, do assigned works
- Sought value-add opportunities to maximise customer account benefits.
- Predicted and interpreted consumer trends to improve product offerings.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Implemented feedback systems for continuous service improvement.
- Built meaningful client relationships using multi-channel approach.
- Organised team training sessions to enhance customer service skills.
- Conducted product demonstrations to potential clients, leading to increased sales.
- Resolved complex client issues, ensuring high levels of satisfaction.
- Organised operational reviews to assess customer experiences and satisfaction.
- Regularly updated knowledge on industry trends to provide relevant advice to customers.
- Monitored market activity to provide responsive advice to changing customer needs.
- Maintained detailed records of customer interactions for reference and analysis.
Education
S.L.C. - undefined
Little Flower Public School
Sankhamul, LalitpurBachelor in Business Administration - Administration
Nepal College of Management - Kathmandu University
Kathmandu, Lalitpur 2015.06 - 2019.07
10+2 - Business
United Academy - HSEB
Kumaripati, LalitpurSkills
- Attentive listening
- Medical appointment management
- Communication with families
- Room maintenance
- Computer literate
- Event Management Skills
- Strong time-management skills
- Leadership skills
Personal Information
Date of birth: 07/11/95
Custom
- Leadership Training from Women Lead Nepal
- Project Management Training
- Customer Support Skills
- Microsoft Excel Data Analysis and Dashboard Reporting
- Onboarding New Employees: Increase retention and performance
Affiliations
- Hiking, Crafting
Timeline
Customer Success
Fusemachines Nepal
2021.12 - 2023.03
Bachelor in Business Administration - Administration
Nepal College of Management - Kathmandu University
2015.06 - 2019.07
S.L.C. - undefined
Little Flower Public School
10+2 - Business
United Academy - HSEB