Oscar Tsan

• Delivered excellent customer service, leading to repeat business.
• Skilled and IMI level 3 qualified in diagnostic and repair in petrol vehicles, diesel vehicles, hybrid and electric vehicles.
• Diagnosed technical issues for timely repairs.
• Solved complex mechanical problems with application of advanced troubleshooting techniques.
• Utilised specialised tools for accurate readings during assessments.
• Streamlined workflow by maintaining an organised workspace.
• Provided training for apprentices, thereby enhancing their skill sets.
• Maintained compliance with health and safety guidelines, prioritising safe working environment.
• Planned works and interpreted job requirements to allocate resources.

Averaging 54 hours per week in the garage, from march 2024 till present, often finding myself running the daily operations. Be it diagnosing light vehicle faults, electrical and hybrid vehicles. Maintained relations with customers leading to repeat business.

• Troubleshot register issues promptly, minimising disruption of service.
• Carried out price checks accurately for correct billing at the till point.
• Received deliveries timely, ensuring rapid shelf restocking.
• Followed standard operating procedures strictly enforcing company policies and standards.
• Enhanced customer service by responding promptly to queries.
• Supported colleagues during peak hours for efficient checkout process.
• Arranged displays attractively, driving impulse purchases.
• Maintained store cleanliness for an appealing shopping environment.

• Developed habit of always carrying risk assessment of training grounds before every lesson.
• Facilitated skill development sessions, promoting technical growth among students.
• Conducted customised individual assessments, contributing to individual improvement plans.
• Cultivated positive and productive relationships with parents and students.
• Promoted safety and welfare of young children by following safeguarding principles.
• Oversaw martial arts training program with over 40 students per class.