Atir Arvi
Summary
Multilingual professional with proficiency in English, Cantonese, Urdu, Hindi, and Punjabi, complemented by fair Putonghua. Demonstrates strong technical skills in Microsoft Word, PowerPoint, Excel, HTML, PHP, JavaScript, C Language, and SQL. Adept at typing with speeds of 58 WPM in English and 30 WPM in Chinese. Possesses the ability to read and write fluently in both English and Chinese. Career goal includes leveraging language skills and technical expertise to contribute effectively to a dynamic team environment.
Overview
11
11
years of professional experience
Work history
IT Software Support
Quality System Solutions Limited
, United Kingdom (Remote)
2021.11 - 2024.07
- Providing support on CRM software, resolving all tickets coming through Intercom (emails) as well as RingCentral (phone calls)
- Serving up to 1,000 customers across the UK and the US
- Assisting and guiding junior coworkers with their tickets
- Conducting training sessions for customers, fine-tuning SQL reports, and setting up automated PHP scriptlets for them
- Escalating coding-related issues to developers when necessary
Solution Developer
HKT-PCCW Media Group
, Hong Kong
2021.02 - 2021.08
- Developed and maintained company's Now TV website (mainly involving PHP, SQL and Wordpress)
- Collaborated with cross-functional teams as well as vendors to gather requirements, design solutions, and implement features that enhance user experience and meet business objectives
- Troubleshot and resolved software defects and performance issues, improving application reliability and user satisfaction
- Wrote documentation for code, processes, and user guides to support team knowledge sharing and onboarding
Associate Software Developer
UST Global
, Hong Kong
2019.11 - 2021.01
- Provide support to Hong Kong government employees for HKGov Leave Software Development via phone calls and emails (Outlook)
- Write and provide users with documentation and help guides
- Monitor server load every morning to ensure it meets standards and perform SQL Server backups every day in case there is any data loss
- Assist in developing new functionality for the eLeave website
- Escalate any underlying issues to the development team if necessary
Web Developer
WestcomZivo Limited
, Hong Kong
2018.08 - 2019.02
- Develop websites (mainly in PHP, HTML, SQL and CSS) for different vendors, including kindergartens, colleges, and hospitals
- Work with the project manager to enhance the website and discuss necessary changes with clients
- Fix and resolve any bugs reported by clients
IT Support
ISS Facility Services Limited
, Hong Kong
2018.06 - 2018.08
- Provide IT support for company staff members and job site users, primarily through phone calls and remote assistance
- Ensure that company staff members have the most up-to-date software and functioning hardware
- Take snapshots and store backups every day
- Resolve all permissions and Active Directory-related issues for users
Solutions Support Specialist
Computer and Technologies Holdings Limited
, Hong Kong
2017.07 - 2018.04
- Mainly responsible for solving customer's problems regarding 'Chainstore Software', in order to ensure its quality, perform different tests, debugging etc
- Reference Skills: SQL, Testlink, VMWare, InstallShield
Call and Care Executive
Senior Citizen Home Safety Association
, Hong Kong
2013.08 - 2017.07
- Assist senior citizens in using the emergency link device, ensuring they can access immediate help when needed
- Handle incoming calls for emergency support, providing reassurance and guidance
- Conduct follow-ups to ensure users are comfortable and knowledgeable about the device
- Collaborate with emergency services to facilitate prompt responses.
- Offer regular check-ins to assess the needs of clients and provide additional support as necessary
Primary, Secondary Tutorial Classes for EMs
Caritas Community Centre - Tsuen Wan
, Hong Kong
2015.11 - 2016.01
- Provide academic support in core subjects to ethnic minority students, enhancing their understanding and performance
- Develop tailored lesson plans to meet the diverse learning needs of students
- Foster a supportive and inclusive learning environment to boost student confidence
Primary School Tutorial Classes for EMs
New Home Association - Home Centre
, Hong Kong
2015.10 - 2015.11
- Deliver personalized tutoring in key subjects to ethnic minority students, improving their academic skills and confidence
- Create customized lesson plans that cater to the unique learning styles of each student
- Support students with homework assistance, exam strategies, and language proficiency
Cantonese Classes For Ethnic Minorities
Scout Association - FOS Kai Yip Estate Centre
, Hong Kong
2015.07 - 2015.09
- Teach Cantonese language skills to ethnic minority students, focusing on speaking and comprehension
- Create engaging lesson plans tailored to students' diverse backgrounds
- Foster a supportive environment to encourage language practice and cultural exchange
Part-time Call Representative
Hutchison Global Communication
, Hong Kong
2015.07 - 2015.08
- Handle inbound and outbound calls, providing excellent customer service and support
- Assist customers with inquiries, account issues, and service-related questions
- Maintain accurate records of customer interactions and follow up as needed
Youth Ambassador
Christian Action - Shine Centre
, Hong Kong
2014.11 - 2015.07
- Advocate for the needs and rights of ethnic minority youth within the community
- Organize and participate in outreach programs to promote cultural awareness and inclusion
- Provide support and mentorship to peers, fostering a sense of belonging and empowerment
Assistant Engineer
Senior Citizen Home Safety Association
, Hong Kong
2014.06 - 2014.08
- Mainly responsible to build a PHP webpage, that helps in grouping 'Emergency Link' user's addresses, by using Google Maps API
- Helps technician to install devices more efficiently
- Reference Skills: HTML, CSS, Javascript, AJAX, Google Maps API, PHPMYADMIN, SQL
Education
Bachelor of Science - Computer Science
Chu Hai College of Higher Education
Hong Kong /2012 - /2017
F.1 - F.6 - HKDSE
Christian Alliance College
Hong Kong /2006 - /2012
P.1 - P.6 -
Taoist Ching Chung Primary School
Hong Kong /2001 - /2006
Skills
- Fluent English
- Cantonese
- Urdu
- Hindi
- Punjabi
- Fair Putonghua
- Read and Write Chinese
- Read and Write English
- English Typing 58 WPM
- Chinese Typing 30 WPM
- Microsoft Word
- PowerPoint
- Excel
- HTML
- PHP
- JavaScript
- C Language
- SQL
Availability
Immediate
Timeline
IT Software Support
Quality System Solutions Limited
2021.11 - 2024.07
Solution Developer
HKT-PCCW Media Group
2021.02 - 2021.08
Associate Software Developer
UST Global
2019.11 - 2021.01
Web Developer
WestcomZivo Limited
2018.08 - 2019.02
IT Support
ISS Facility Services Limited
2018.06 - 2018.08
Solutions Support Specialist
Computer and Technologies Holdings Limited
2017.07 - 2018.04
Primary, Secondary Tutorial Classes for EMs
Caritas Community Centre - Tsuen Wan
2015.11 - 2016.01
Primary School Tutorial Classes for EMs
New Home Association - Home Centre
2015.10 - 2015.11
Cantonese Classes For Ethnic Minorities
Scout Association - FOS Kai Yip Estate Centre
2015.07 - 2015.09
Part-time Call Representative
Hutchison Global Communication
2015.07 - 2015.08
Youth Ambassador
Christian Action - Shine Centre
2014.11 - 2015.07
Assistant Engineer
Senior Citizen Home Safety Association
2014.06 - 2014.08
Call and Care Executive
Senior Citizen Home Safety Association
2013.08 - 2017.07
Bachelor of Science - Computer Science
Chu Hai College of Higher Education
/2012 - /2017
F.1 - F.6 - HKDSE
Christian Alliance College
/2006 - /2012
P.1 - P.6 -
Taoist Ching Chung Primary School
/2001 - /2006