Oscar Power

• Responsible for overseeing and organising daily Dotcom operations to ensure all customer orders are picked, packed and delivered accurately and on time.
• Part of the team managing a fleet of 15 delivery vans operating from 8am–11pm.
• Handle vehicle breakdowns by liaising with Marshalls to arrange replacement vans and minimise customer disruption.
• Reallocate deliveries when vans are unavailable, ensuring customers still receive their orders.
• Trained to operate and deliver using a 4.25-tonne electric van.
• Manage high volumes of calls from drivers and the customer engagement centre, providing updates and resolving issues.
• Trained in note-taking for attendance reviews and investigation meetings.
• Responsible for organising the Click & Collect rota, including arranging cover for holidays and sickness.

• Delivered excellent customer service at the counter and throughout the cinema.
• Checked tickets and ensured only authorised entry to screens.
• Operated popcorn machinery and handled the cleaning processes.

• Served customers, operated the till and handled payments.
• Prepared food and worked with kitchen equipment.
• Maintained high standards of hygiene and cleanliness.

Helped organise and prepare food parcels for individuals and families in need.