Oscar Mundy
Hastings,ESX
Summary
- A curious and motivated Business Management graduate with broad customer service experience and a proven ability to communicate effectively across varied environments. I take pride in delivering customer focused outcomes, ensuring every interaction is handled with accuracy, accountability and care. My adaptability and resilience allow me to thrive in fast-paced environments and my outgoing nature allows me to build strong relationships with both customers and colleagues alike. Having had the opportunity to see a range of businesses and leadership styles, I bring a genuine curiosity for continuous improvement and a desire to develop my skills within a dynamic, customer driven organisation like Hastings Direct.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Production operative
Gray-Nicolls
Robertsbridge, East Sussex
2025.05 - 2025.08
- Operated workshop equipment to cut and shape wooden materials in accordance with production standards.
- Loaded and organised export crates with timber stock, ensuring goods were correctly prepared for international shipping to India.
- Maintained thorough and accurate approaches to all tasks.
- Gained operational insight into small-scale manufacturing and export supply chain
Networking Manager
Business Society, Hull University
Hull
2024.10 - 2025.05
- Advising the President and other committee members on ways to increase and broaden society membership and build engagement through events.
- Organised society events, including sourcing attractive venues, negotiating affordable terms and inviting interesting speakers.
- Built strong relationships with faculty and peers.
Cafe assistant
Goat Ledge Cafe and Bar
, East Sussex
2024.06 - 2024.09
- Served customers promptly and welcomingly, ensuring they enjoyed their visit.
- Maintained calm demeanour during high-volume periods and special events.
- Ensured all enquiries were resolved efficiently and professionally.
- Demonstrated flexibility and resilience in a fast paced environment and contributing to continuous improvement.
Steward - Summer Role
Wimbledon Bookfest
London
2022.09 - 2022.09
- Acted as first point of contact for customer enquiries, resolving queries efficiently and professionally.
- Delivered friendly customer service for festival-goers, promptly addressing and resolving enquiries.
- Tailored services to meet individual needs in real time to assess the most appropriate path for resolution.
Shadowing
Unilever
Leatherhead
2022.08 - 2022.08
- Shadowed the Director of Corporate Affairs and Communications, UK and Ireland to gain an insight into the role of leadership in a FTSE100 company.
- Learnt the importance of establishing trust and strong connections between team members to ensure collaboration to achieve common goals.
- Participated in discussions about a CSR campaign on hygiene poverty.
Shadowing
RAPP
London
2022.08 - 2022.08
- Shadowed the Head of Region Europe at a global advertising and communications agency.
- Gained insight into how creative teams work under pressure to come up with new ideas and meet deadlines for clients.
Floor assistant
The Wibbas Down Inn
London
2022.04 - 2022.08
- Worked well as part of a busy team through peak periods.
- Went the extra mile to meet customer needs with friendly, efficient food service.
- Supported colleagues during busy periods ensuring seamless service delivery throughout the day.
Shadowing/Retail Assistant
Delta Security
London
2021.07 - 2021.08
- Shadowed the Managing Director of one of the largest security companies in London to gain an insight into the leadership and operations of an SME.
- Learnt how small teams of tradespeople are organised and motivated to deliver high quality services.
- Supported engineers on site visits and worked in the shop, providing helpful and attentive service.
Education
BA Business Management
University of Hull
Kingston upon Hull 2023.01 - 2026.06
A-Levels -
Rutlish and Ricards Sixth Form (RR6)
London 2021.01 - 2023.01
GCSEs -
Rutlish High School
London 2021.01 - 2022.01
Skills
- Good communicator
- Active listener
- Complaint handling and query resolution
- Working effectively in fast paced environments
- Ability to manage multiple priorities simultaneously
- Accountability and ownership of tasks
Volunteering
2021-06-01
National Citizen Service, Kingston University
This programme helped me to develop collaboration and problem-solving skills by working with others to raise funds for charity.
Hobbies and Interests
- I keep fit by running and lifting weights.
- I am passionate in developing my understanding and proficiency with AI tools.
- I am interested in politics.
References
Available on request
Timeline
Production operative
Gray-Nicolls
2025.05 - 2025.08
Networking Manager
Business Society, Hull University
2024.10 - 2025.05
Cafe assistant
Goat Ledge Cafe and Bar
2024.06 - 2024.09
BA Business Management
University of Hull
2023.01 - 2026.06
Steward - Summer Role
Wimbledon Bookfest
2022.09 - 2022.09
Shadowing
Unilever
2022.08 - 2022.08
Shadowing
RAPP
2022.08 - 2022.08
Floor assistant
The Wibbas Down Inn
2022.04 - 2022.08
Shadowing/Retail Assistant
Delta Security
2021.07 - 2021.08
A-Levels -
Rutlish and Ricards Sixth Form (RR6)
2021.01 - 2023.01
GCSEs -
Rutlish High School
2021.01 - 2022.01