Oscar Marston

• Facilitated passenger check-in, processed baggage, and communicated essential travel requirements
• Delivered high-quality customer service on behalf of Lufthansa, assisting passengers throughout check-in, boarding, and arrival processes
• Addressed passenger inquiries, complaints, and special requests, ensuring resolution with professionalism and empathy
• Assisted passengers with delays, cancellations, and rebooking, ensuring minimal disruption to travel plans
• Assisted passengers with reduced mobility and special assistance needs, enhancing their travel experience

Other airlines included: Swiss, Austrian, Brussels, ITA, Aegean

• Demonstrated products effectively leading to increased interest from potential buyers.
• Handled customer complaints for swift resolution.
• Developed strong relationships with customers by understanding their specific requirements.
• Achieved high sales targets with outstanding product knowledge.
• Improved customer satisfaction by providing professional, friendly service.

This job required me to give safety briefings to customers participating on this course. Along with this I use my understandings verbally and physically to assess whether or not they are capable of completing a particular obstacle.

• Ensured compliance with health and safety regulations in the workplace.
• Successfully managed tasks in fast-paced environments while maintaining high energy.
• learned valuable skills from observing and shadowing individuals in higher roles.
• Maintained clean, safe environments to eliminate potential risks
• Collaborated with colleagues to share best practices and professional development opportunities.
• Adapted teaching style according to the needs of each student thus personalising the learning experience.

• Prioritised urgent repair jobs effectively, preventing further damage or downtime.
• Conducted daily inspections to prevent malfunctions.
• Assisted senior maintenance staff, increasing workflow efficiency.
• Demonstrated knowledge of health and safety regulations by adhering strictly to guidelines during all tasks.
• Maintained cleanliness in work areas for a safe environment.