Prince Kumi Yeboah
Nottingham ,Nottinghamshire
Summary
Customer service agent with proven ability to resolve issues quickly and maintain high satisfaction rates. Improved team performance through implementation of new training modules and streamlined processes, resulting in enhanced service quality. Recognized for strong communication skills and a solution-focused approach.
Overview
2
2
years of professional experience
Work history
Customer service agent
Jet2holidays
Birmingham
2025.06 - Current
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Developed rapport with customers through empathetic listening skills.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Developed relationships with clients for increased loyalty and retention.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Coordinated with team members for superior customer service delivery.
- Conducted outbound calls, improved brand awareness among potential customers.
- Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Communicated effectively with stakeholders to ensure transparency and trust.
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
- Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
- Recorded customer communications to maintain proper documentation.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Logged customer information and data in secure systems, maintaining GDPR compliance.
- Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.
- Exceeded targets with strong rapport building and product knowledge.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Customer service assistant
JD Sports
Watford, Hertfordshire
2024.03 - 2025.05
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Offered helpful advice on product selection, leading to increased sales.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Reduced customer wait times by adhering to call target timeframes.
- Entered, updated and removed customer information to keep accounts current.
- Documented customer contacts in [Software] for use in further interactions or actions.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
Education
A-Levels - Applied Science
Nottingham College
Nottingham 2025.09 - 2026.02
Skills
- Knowledge on sales
- Email correspondence
- Self-Checkout operation
- Up-Selling experience
- Feedback reception
- Stakeholder collaboration
- Patience and tolerance
- Multilingual communication
- Customer satisfaction enhancement
- Knowledge of airline software
- Handling special service requests
- Strong initiative
- Baggage claims management
- Basic it competency
- Aircraft loading techniques
- Conflict mediation
- In-Flight services coordination
- Cross-Cultural sensitivity
- Airport layout navigation
- Baggage systems knowledge
- Boarding protocols
- Flight scheduling understanding
- Passport and visa checks
- Check-In operations
- Fluent multilingualism
- Customer data privacy
Affiliations
- Outside of working as a customer service agent, I enjoy becoming a model. That's the main reason why i like this job, because i get to meet new faces and this help boost me confidence
References
References available upon request.
Timeline
A-Levels - Applied Science
Nottingham College
2025.09 - 2026.02
Customer service agent
Jet2holidays
2025.06 - Current
Customer service assistant
JD Sports
2024.03 - 2025.05